Application Coordinator

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About the Role:

We’re looking for an Application Coordinator. Primary responsibilities for this position include supporting Gravie’s individual market application process and providing general administrative support to the Gravie Care team and Service Operations. 

You will:

· Resolve and respond to incoming application generation requests and inquiries from Operations and Gravie Care Team within standard turnaround times.

· Build and refine application processes.

· Prepare and write application outreach templates and materials. 

· Generate individual market member applications and send them to carriers.

· Review supporting documents from members and send them to carriers as needed. 

· Monitor individual market member applications status with carriers and track status in activity database and customer relationship management software (CRM).

· Cultivate strong third-party relationships as a point of contact for individual market carrier representatives for application support.

· Facilitate application related member or carrier outreach as needed.

· Ensure member activity databases are kept up to date with contact information, policy information, and renewal data.

· Collaborate with other teams to:

· Triage escalated carrier or application situations.

· Assist with ongoing monitoring and maintenance of ancillary products, monthly membership database reconciliation, and monthly auditing for HRA products.

· Be willing to maintain a flexible work schedule based upon the needs of the business. This may include early morning, evening, or weekend hours during the Open Enrollment season.

· Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

· Passion for helping people navigate the confusing world of health insurance and benefits

· Interest in gaining comprehensive knowledge in individual market application guidelines, regulations and processes

· Bachelor’s Degree or equivalent administrative and data entry experience 

· High degree of organization, accuracy, detail and results orientation

· Experience with accurately entering/updating data in electronic databases

· Proficient with Mac OS X, Microsoft Office and/or G Suite by Google Cloud

· Proven ability to get results and thrive in an ever-evolving environment

Extra credit:

· Previous startup company experience

Gravie: 

 In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $37,500 - $62,500 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave. 

A Little More About Us:

· We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

· We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

· Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

· Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.