Application Coordinator, Americas

The job and your missions:

The Application Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Application Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application services & events (more than 600 training seminars, 6000 attendees, 250 calibrations, 300 demos per year worldwide).

• Training Seminars

Organize training from A to Z at L-Acoustics premises or at a customers’ or online: customer exchanges, trainer’s booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking.

• Calibration

Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines.

• Show assistance

Respect customer’s constraints (technical, timing, etc.) and L-Acoustics requirements.

• Demos:

Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings.

• Premises visits:

Plan & organize visits for guests.

• CRM:

Business section: Contacts / Aaccounts / Opportunities / Appointments

Training section: Seminars / Sessions

Data management, creation/update of new entries

• Continuous Improvement:

Monitor and adapt to processes in use, with a constructive eye to improve working methodology.

Participate to the elaboration of processes for new tools or tasks.

Technical skills

• Bachelor’s degree in international business

• Minimum of 5 years of experience

• Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics

• CRM and ERP knowledge

• Thrive in a dynamic cross functional and multi-cultural environment

Personal skills

• Autonomous, highly organized and rigorous

• Good interpersonal skills (multi-cultural)

• High quality spoken and written communicatio

• Strong customer focus with good listening and clear message transmission capabilities

• Solution-oriented, in compliance with the brand AND the customer’s views, with the objective of finding a solution whichever the request is, feeding the communication flow

• Capacity to respect deadlines

• Good stress management

• Ask questions or advice when a new rule or case arises

• Ability to cope with unexpected situations (come up with new ideas and plans in case of last-minute changes)

• Resilience added to flexibility (solution-oriented)

• Adapt to the defined working rules and habits, while proposing potential optimizations

• Be priority-oriented

• Capable of handling various demands and projects at a time (memory, organization) each at a different step

• Be proactive on the pending service needs and requests

• Ask regularly about pending projects

• Anticipate the needs

• Be in close contact with the Application Engineers

• Keep the response lead-time short (24 hours – or waiting answer)

• Keep eyes open to anything which might arise

• Get used to the common processes and follow them, however adding personal input is a plus to improve them when a situation deserves to be discussed/addressed

Localization : Nashville, TN, USA

Contact : www.l-acoustics.com/careers or [email protected]