Application Analyst

Primary Office Location:30 Isabella Street. Pittsburgh, Pennsylvania. 15212.

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Position Title: Application Analyst 1

Business Unit: Technology

Reports to: Varies by Assignment

Position Overview:

This position is primarily responsible for supporting specific components of a large project or support initiative using project management techniques and analytical abilities. The incumbent diagnoses and solves business problems ensuring decisions are consistent with management directives and the Technology strategic plan. These decisions greatly impact the corporation and the operational effectiveness of the Technology Department. This is an entry point for external candidates and an opportunity for internal candidates who possess core competency and education and experience requirements.

Primary Responsibilities:

Uses their competencies in business requirements, application administration and performance and provides Application support. Is expected to work at a high level in all phases of hardware, software and application activities providing technical and business support to a defined end user group and monitoring system health, reviewing logs and reports and escalating issues to vendors.

Provides assistance to analyze, implement, modify and monitor application performance and monitors server applications and performance. Participates in discussions on system requirements and objectives based on business needs and performance goals. Identifies and explains application performance issues. Supports business processing requirements and supports installations and upgrades.

Uses basic or emerging Technology project management skills to deliver the various corporate initiatives as part of the Technology project team. Uses analytical skills to evaluate business implications of application performance. Participates in the evaluation of the potential of the application platforms to support evolving business needs and growth.

Communicates with lines of business (LOB) users and Technology and reports issues with reliability and performance of business applications. Interacts with the BA/SA and NE to achieve LOB goals and objectives and uses the performance data to help solve capacity, limitations and performance issues and reports user experiences with system hardware and software. 

Assists to solve basic business problems with hardware, software and databases. Monitors system to achieve optimum performance and minimize or eliminate down time. Conducts routine hardware and software audits for proactive approach.

Acts as a vendor liaison for assigned applications. Follows change control procedures and participates in Change Control meetings. Works with Technology, Project Management Offices, LOB's, vendors and external support personnel, especially while troubleshooting.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Ability to use general office equipment

Ability to work and multi-task in a fast paced environment

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Basic business knowledge, understanding of systems life cycle, systems integration, data flows, requirements elicitation, testing, reporting tools and relational database concepts

Competent in MS Office applications

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Systems and Business Analysis classes including requirements elicitation and project management

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.