Application Administrator - Jira+

Learn what makes QTS a unique place to grow your career!

WHO WE ARE:

It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

WHO YOU ARE:

As a QTS Applications Administrator, you will play a crucial role in managing, customizing and optimizing a variety of Enterprise Applications at QTS Data Centers as well as ensuring their efficiency and security while meeting business needs. This includes user/license management, access using single-sign-on, supporting the administrative requests and incidents from QTSers for the applications, continual improvement to reduce friction in the overall employee experience. Applications included, but not limited to are: Atlassian (Jira, Confluence), GitHub, Figma, Pendo, Smartsheet, Macabacus, DocuSign, and various Microsoft software titles (ex: Project).

This position requires the ability to transform an application used by the business into one sanctioned and supported by our IT organization and aligned to our policies governing the SaaS data and access to the SaaS applications.

RESPONSIBILITIES, other duties may be assigned

• Collaborate cross-functionally with teams to gather and scope request, enhancement and project requirements
• Proactively identify issues and implement solutions to improve workflows, thus improving employee experience (Jira, DocuSign, Smartsheet, and others)
• Communicate to the user base enhancements and changes made within applications, ensuring awareness and training (if needed)
• Ensure all application access is aligned to systems access policies, including documented access requests, use of corporate credentials with SSO and cloud group enabled access rights
• Support integrations for responsible applications as requested, including new integrations, as well as maintaining and troubleshooting existing integrations
• Perform user access audits, clean-ups, and reported true-ups on routine basis.
• Participate in renewal discussion with vendors representing our customer’s needs (more licenses, more features)
• Create, publish and maintain reference documentation, user guides, tips, FAQ’s and training materials for end-users of Enterprise Applications
• Represent QTS in any Enterprise Application support issues that are escalated to the suppliers. Tracking issues from submission to completion on behalf of QTS users.
• Provide application Administration functions such as adding users, roles, and access to features and services within the application.

BASIC QUALIFICATIONS:

• 2 years experience in SaaS software administration services on Atlassian Jira/Confluence
• 1 Experience in GitHub administration
• Fluency in SQL, JQL
• Experience integrating Jira, Confluence with other applications using REST API's and using/extending REST API using Java for Jira/Confluence
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS:

• Jira Administrator for Cloud Certification (preferred)
• Experience with Smartsheet & DocuSign, as well as other listed applications
• Familiarity of the Principles of Software Asset Management (SAM) – license optimization/harvesting
• Familiarity with Software Development Lifecycle and SaaS DevOps tools supporting this community of users

KNOWLEDGE, SKILLS, AND ABILITIES

• Exhibit excellent interpersonal skills with all levels of the organization.
• Use organizational skills to determine prioritization and appropriate multitasking.
• Proven experience in Jira, Confluence, GitHub administration
• Excellent writing skills for generating clear, concise documentation and communications.
• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization.
• Ability to work independently, with supervision, on projects of varying complexity
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.

TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.