As a API Specialist - Partnerships Integrations. You will be responsible for support of third-party commercial partners and their integrations with IDEXX practice management software.
You will serve as a subject matter expert across the API offerings and possess a high level of understanding of their use in commercial integrations.
In this role, you will -
- Serve as a subject matter expert to support the intake and onboarding process for commercial integrations.
- Responsible for technical scoping for new commercial integration opportunities.
- Responsible for management and support of new commercial integration partners as they build their integrations into IDEXX’s software.
- Understand partner use cases and provide guidance as needed to assist with partner implementation.
- Understand integration best practices and provide guidance as needed to ensure high quality integrations.
- Set up and maintain partner sandbox environments.
- Ensure that reasonable timeframes are maintained for onboarding.
- Responsible for ongoing technical support of active commercial integration partners.
- Work closely with Product Managers to gather partner input and leverage feedback to identify the highest value enhancements for existing API offerings.
- Understand, monitor and report on partner API utilization to ensure adherence to guidelines and parameters for commercial integration partners.
- Develop/maintain knowledge of Company products and services as well as changes and developments in the industry affecting work activities.
- May mentor, train and coach others.
Education:
- Bachelor’s degree or equivalent combination of education and experience required.
What you need to succeed -
- Extensive knowledge and experience working with APIs.
- Includes technical knowledge of APIs and their application as well as conventions and best practices for implementation.
- High quality customer facing inter-personal skills - experience working with customers and maintaining good customer relationships.
- Communication skills, both verbal and written, including the ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly, and understandable manner.
- Excellent project management skills.
- Reasoning and analytical skills to resolve issues.
- Detail-oriented with the ability to multi-task.
- Ability to work independently and as part of a team.
- Ability to mentor and guide junior staff members.
- Time management skills and context switching to work effectively on multiple high priority initiatives at once.
- Personal computer skills, including Microsoft Office and Atlassian products, Freshdesk experience a plus.
- General knowledge of IDEXX’s practice management software a plus.
Why IDEXX?
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock
We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better.
IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries.
Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices.
We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk.
Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
