API Optimization Manager, LATAM

is part of — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are seeking a skilled API Optimization Manager to join our commercial team. This role is critical in ensuring our API solutions’ seamless integration and optimal performance for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients.

This is a remote vacancy open to candidates residing in any country of Latin America (citizens or permanent residents).

What You’ll Do:

• API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement.
• Cross-functional collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives.
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise.
• Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence.
• Partner Training: Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs.

• Relevant experience: Ideally, 3+ years of experience in the travel industry, reviewing and monitoring the technical performance of API connections. Specialized in managing the onboarding of API-connected customers; acting as a midpoint between IT and the commercial team to manage technical problems; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement.
• Market Knowledge. In-depth understanding of the country's travel market, including travel trade networks (travel agencies, tour operators).
• Personal Skills. Proactive, results-oriented, comfortable in fast-paced environments, creative problem-solving.
• Analytical Skills. Data-driven, tech-savvy, experience using KPIs to track success. Advanced Excel level, SQL, are a must. API frameworks, REST/SOAP, JSON, XML, and Grafana will be a plus.
• International Mindset. Adaptability to multicultural environments, reflecting our global presence.
• Be Your Own CEO. Work independently with a high level of accountability.
• Think outside-the-box. Develop and implement creative solutions to challenges.
• Language Proficiency. Native Portuguese, and Advanced English. Advanced Spanish will be a plus.

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off - an extra non-working day without loss of compensation.