API Analyst

API Analyst
 
Connectbase is one of the fastest growing VC funded SaaS companies – focused on providing data-driven solutions for the connectivity industry. The Connected World, the core platform of Connectbase, allows our ecosystem partners to use location-based insights and automation to buy and sell connectivity more effectively than ever. With cutting edge technology and best-in-class service, we offer solutions that drive growth for our customers by increasing visibility to the market, managing location and driving engagement as the system of record wherever connectivity providers connect in the commercial market.
 
Founded in 2016, we are a remote-first workplace operating on a global scale. Our core values reflect our approach to building scalable solutions and to empowering our team.
 
Innovative ~ Trustworthy ~ Accountable
Position Summary
The API Analyst works within the Connectbase API Centre of Excellence (ACE) Team, alongside engineers and QA teams. The analyst role has responsibility for business analysis associated with integrating new APIs into the Connectbase platform, support of the ongoing operation of existing APIs through troubleshooting and supporting enhancements of the platform, across Connectbase’s supplier network.
Primary Responsibilities, including but not limited to:

• Analyze new Serviceability and Quoting API supplier specifications and produce new product development specifications for implementation to the Connectbase API platform. This will include directly working with Connectbase’s supplier network to complete the documentation.
• Review existing API implementations in the Connectbase API platforms and produce new product specifications for continued operational maintenance and support.
• Support the Connectbase Customer CARE team to investigate and resolve issues with existing Supplier API implementations.
• Produce and maintain API Implementation documentation for both API development and future API support, including both technical implementation requirements, business implementation details and ongoing production support details; Supplier technical contacts, supplier business contacts, known API issues, support guidelines as learned during analysis and development.
• Participate in API Implementation, Acceleration and Migration projects as required to evolve the Connectbase API Quoting platform.

Working Skills & Experience Requirements

• Bachelor’s degree or commensurate working experience; Engineering, Computer Science, or related field preferred.
• Minimum 5 years of relevant experience.
• Excellent written and oral communications skills with the ability to effectively communicate across the organization as well as directly with Connectbase suppliers.
• Practical experience of the Software Development Lifecycle, including understanding the value of good requirements, clear specifications and the importance of communication between analyst, engineer and testing team members.
• Telecom experience relating to Data networking a plus but not essential.
• Previous technical experience with APIs, including experience with SOAP and REST APIs.
• While not essential, any experience with the following will be viewed favourably;
  
  • Familiarity with JSON and XML data
  • Experience with SQL (MySQL) and NoSQL (MongoDB) databases
  • Experience with coding languages (js, java, other)

 
Connectbase Philosophy
The team at Connectbase share common traits. Does this sound like you?

• Naturally curious
• Innate ability to learn
• Able to turn feedback into action
• Dually autonomous and collaborative

• Empowers those around them

Compensation and Benefits
Competitive compensation based on your background and level of experience with the opportunity for career advancement in a rapidly growing SaaS company. Target of 65K plus bonus. We also offer a generous benefits package including health, dental, vision; vacation allowance; retirement; and further employer covered benefits. Check out our employee reviews on Glassdoor: https://www.glassdoor.com/Reviews/Connected2Fiber-Reviews-E1343428.htm 
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Connectbase is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. Connectbase does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.