AOG Supervisor

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the AOG Department and supporting AOG manager in team supervision, accounting and other responsibilities. 

Major Duties and Responsibilities

Supervise the agents or/and shifts assigned to ensure the below functions happen timely and accurately, including assisting the AOG department supervisor and manager in topics related to accounting, personnel and others. Act as the second level of escalation:

• Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.
• Ensure accurate and timely data entry into our operational system - process AWBs and BLs. 
• Track and Trace Export and Import files and reporting.
• Use operational workflows on daily basis.
• Ensure arrival notices are communicated in timely manner to customer and overseas offices.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs. 
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the Company's procedure.
• Overseas communications, timely responses to emails and phone requests (internal and external)
• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.

Reporting Structure

• Aviation Vertical Manager / Air Export Manager

Qualifications

• 2 year plus related experience and/or training with specific focus on AOG and airspace industry.
• Experience leading people, projects or other type of extended responsibilities preferred. 
• Understanding of air documentation process and air shipments flow
• Experience in international and domestic (air and ground) routing and dispatching.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills and detail oriented with sense of urgency.
• Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English, knowledge of Spanish and Portuguese, other languages is a plus.
• Availability for rotating/scheduled afterhours, overnight and weekend shift
• Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.