Analytics Lead - Strategy & Ops

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you'll make an impact

This is a senior individual contributor role and will be critical to ensuring our most senior Strategy & Operations leaders are enabled to get the right things done through decision making grounded in analytics.  

You will be responsible for leading high-impact analytics projects to support improved decision making for senior leaders across Strategy & Operations. The role will be tasked with generating pan-Xero insights, bringing together multiple data sources in a cohesive way to aid in the most strategically important decisions and require you to align closely with senior executives across the globe.

Working on projects with Senior Analysts, this is a hands-on analytics role that will require you to develop a strong understanding of customer and business needs across multiple contexts and geographies, then apply first class insights/analytics skills to meet those needs.

Success looks like

- You’ve built strong relationships with senior executives across the business, being seen as a ‘safe pair of hands’

- Provides deep and reliable insights and analytics that drive decision making

- Provides consulting and thought leadership to senior stakeholders

- Is a strong team player and can manage multiple tasks concurrently

- Takes responsibility for work, demonstrates high levels of accountability and delivers on schedule

- Demonstrates a focus on continual self improvement, across both the technical and business aspects of delivering data analytics

- Works collaboratively across multiple teams

- Builds strong relationships with our central data teams and other analytics groups at Xero

What you’ll do

• Be an expert in ‘last mile’ analytics, developing analytical models and performing deep dives that convert data into actionable insights
• Support executives and decision makers using data in a simple and effective way, with world class storytelling and data visualisation skills to inform better decision making from non-technical stakeholders
• Build a deep knowledge across multiple data domains
• Insights and analytics outcomes which include but not limited to:
• Deliver Quantitative analysis to aid Xero-wide Strategy process
• Help drive the monitoring of OKRs for Xero and setting company-level operational KPIs
• Identify and monitor metrics for external communications (e.g. investors, media)
• Create cross-portfolio (e.g. Strategy Finance-Revops) metrics and reporting
• Provide decision support for Pricing and Packaging decisions, connecting product usage to packaging decisions to step change how we commercialise our product
• Manage the roadmap and backlog of work, including hosting sessions to understand, clarify and document business requirements
• Advocate for the prioritisation of your initiatives within our team & with external stakeholders
• Where appropriate, use data science to apply advanced analytics and statistical techniques to provide recommendations, forecasts and optimisations
• Be one of the most knowledgeable people at Xero with regard to the potential commercial return of Xero’s product investments, and ensure this is accurately fed into our GTM plans as they evolve

What you’ll bring with you

• 8+ years or more experience in analytics or SaaS, in a stakeholder facing capacity or as a technical practitioner.
• Proven ability to lead analytics projects from end-to-end
• Experienced at coaching team members to improve the communication, storytelling and technical capability
• Experienced in delivering analytics in the form of interactive dashboards
• Experienced in applying advanced analytics techniques and statistical methodologies
• Experience across cloud data platforms, is highly desirable. eg. Snowflake / DBT
• Leadership experience and exceptional professional maturity, having a solid understanding of how to make things happen within an organisation
• Demonstrated experience innovating with data and analytics to create value.
• Commercial mindset, and understanding of SaaS business models
• Excellent communication and data storytelling skills, with the ability to interact with and influence  varied stakeholders - both non-technical and technical
• A passion for improving end-to-end customer experiences and improving ROI
• Unravelling complexity to get to the root answers
• Competent capturing and interpreting business requirements
• Ability to influence outcomes without direct authority

Technical Skills

• Highly proficient in SQL for data extraction, manipulation and analysis
• Comfortable working with complex and diverse datasets
• Proficiency in Tableau and other modern BI tools
• Previous experience with statistical  approaches to analysis
• Experience with statistical languages such as Python beneficial
• Ability to establish reporting frameworks

Why Xero? 

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.