Job Description:
MI Insights Analyst
Contract: Hybrid Working Options Available
Location: Bupa Place, Salford Quays or Willow House, Staines
Fixed term contract: 12 months
Salary range: £37,000-£45,000 dependant on experience
Full time
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Your role as an MI & Insight Analyst will require you to draw on your technical expertise and experience to draw together our customer contact data, developing MI to articulate both the customer and colleague experience with a view to facilitating or initiating change.
With an eye for detail and a natural curiosity, you will use your technical expertise to good effect, proactively identifying opportunities through your analytical assessment of the data, in doing so you will identify continuous improvement opportunities across all segments of our contact centre estate.
How you’ll help us make health happen:
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You will have a sophisticated approach to your communication with your stakeholders that enables you to gather technical requirements effectively from people who are often not technical experts, often this will take the form of coaching, in order to facilitate the outcome required.
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Your outputs will take the form of data sets and the delivery of the associated insight led analysis. You will have a technical subject matter expertise that allows you to access and transform the data from our strategic data warehouse, transforming it inform our understanding of our customer or our people journeys.
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You will work as part of a broader multi-disciplinary team and will build strong relationships with your colleagues in the Operations Hub and Customer Contact teams to ensure we maintain the integrity of our core data set.
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You will take ownership for delivering analysis assigned to you by your manager in a timely fashion, highlighting any risks as appropriate.
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You will utilise your experience of Contact Centres and the associated technology to competently represent your team on various projects, acting as a subject matter expert to offer advice and guidance.
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You will coach your peers in data teams across the business, sharing your well-defined technical skillset in order to grow our wider capability.
Key Skills / Qualifications needed for this role:
- Experience of operating within a MI data and insight function is desirable
- Experience of developing complex MI data and delivery solutions using SQL programming coding and advanced knowledge and understanding of applications such as excel, access & PowerBI platforms with a focus on formulae creation and Visual Basic Applications coding.
- Experience of gathering, interpreting and presenting insightful data.
- Experience of sourcing and connecting data from multiple sources and strong understanding of data warehouse infrastructures.
- Experience with Verint would be advantageous, but not essential.
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A confident communicator, you will comfortable delivering your analysis to people at all levels within our organisation.
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A strong technical skillset, you will enjoy working with large sets of complex data, you are confident with the tools used to manipulate that data and are happy to challenge existing processes to support continuous improvement.
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You have experience of ETL activity ideally gained in a customer contact environment.
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You have a good understanding of customer contact technology.
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You take ownership for your own development, keeping up to date with new products and data management techniques.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
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25 days holiday, increasing through length of service, with option to buy or sell
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Bupa health insurance as a benefit in kind
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An enhanced pension plan and life insurance
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Onsite gyms or local discounts where no onsite gym available
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Various other benefits and online discounts
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Time Type:
Full time
Job Area:
IT
Locations:
Bupa Place, Staines - Willow House
Top Skills
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.
We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.
For more information, visit www.bupa.com
