What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
As an Analyst, User Experience (m/f/x) in our central 1st & 2nd level support team, you will be the go-to expert for internal IT issues, guiding our users through the resolution process from start to finish.
Key Responsibilities
Receiving and Classifying Inquiries:
- Answering calls and tickets
- Recording and documenting inquiries in the ticketing system
- Initial classification and prioritization of inquiries
Basic Troubleshooting:
- Supporting the use of standard software (e.g., Office applications)
- Assisting with password resets, access rights
- Resolving connectivity issues (e.g., network, VPN)
- Printer
Escalating Complex Issues:
- Escalating unresolved issues to 3rd Level Support
- Providing all relevant information for further processing
Documentation and Follow-Up:
- Documenting all actions taken in the ticketing system
- Following up on open tickets to ensure timely resolution
User Satisfaction:
- Ensuring high user satisfaction through friendly and competent support
- Regular checks of rated tickets
Asset Management:
- Inventory Tracking: Monitoring and recording the allocation, usage, and lifecycle of notebooks and mobile phones to ensure accurate asset records
- Setup, Maintenance, and Upgrades: Managing the initial setup, maintenance schedules, software updates, and hardware upgrades for notebooks and mobile phones to ensure optimal performance and security
Qualifications and Education
- Completed training as an IT Specialist for System Integration or equivalent education/experience
Experience
- Several years of hands-on experience in IT support or as an IT Systems Administrator
Skills
- Excellent user support and service orientation
- Proficiency in 1st & 2nd level support for hardware and software
- Strong knowledge of Windows operating systems and PC client management
- Basic understanding of network administration and Windows servers
- Proactive, independent approach to problem-solving and project management
- Strong organizational skills and a high level of commitment
- Fluency in both written and spoken German and English
Working Environment
For committed and motivated employees, we offer an interesting and varied job in a dynamic team, together with individual and functional development, in a professional environment of a global company. Fair treatment and a sense of responsibility towards employees are the principles of Magna's culture. We strive to provide an inspiring and motivating work environment.
Travel activities: 5-10%.
Additional Information
We offer attractive benefits (e.g. discretionary performance bonus, employee participation program) and a salary in line with the market, depending on your skills and experience.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate
Top Skills
What the Team is Saying
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries.
We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
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Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
