Analyst, Technical Operations

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

• Evolent Mission: achieve better outcomes for people with the most complex health conditions by integrating provider care across to improve the patient care journey.
• We have roughly 5000 employees across 3 different countries, but only provide health care in the US.
• 100% remote company, officially HQ’d in Virginia in the US with offices also in Pune and Manilla.
• We are publicly traded on the NYSE and our revenue is north of $2B, and we’ve given guidance to continued growth and expansion to the investment community.

Are you passionate about data analysis and tech operations and looking to make a significant impact in a dynamic and collaborative environment? Join our team to leverage your SQL expertise, bridge the gap between development and business teams, and drive successful user acceptance testing. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded.

The Day-to-Day

• Manage daily product and data operations and provide essential support for critical client systems
• Interface directly with clients through calls, meetings, and detailed reports
• Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period
• Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs
• Design, configure, and script using advanced MS SQL Server tools
• Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA
• Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success
• Identify opportunities for process improvements and contribute to the development of new processes
• Should be open to work during the weekend if required.
• Develop SQL scripts and manage database projects to address new enhancement requests.
• Proven experience as a Data Engineer or in a similar role.
• Work on CI/CD GIT pipelines to manage and deploy code efficiently.
• Strong proficiency in SQL and database management.
• Create and modify SSIS packages to support data integration and transformation processes.
• Hands-on experience with CI/CD pipelines, GIT, and MS Azure.
• Understand and implement ETL (Extract, Transform, Load) processes.
• Proficiency in creating and modifying SSIS packages.
• Utilize tools such as Visual Studio, CI/CD, GIT, and MS Azure to perform daily tasks.
• Solid understanding of ETL processes.
• Experience with Visual Studio.
• Ability to work under tight deadlines and manage multiple tasks simultaneously.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.

Required Experience:

• Bachelor’s Degree
• 3-5 years in application workflow, data analytics, and reporting roles
• Intermediate to expert SQL and QA experience
• Expertise in JIRA, including report generation and creating kB articles.
• Understanding of MS SQL Server features (SSIS, SSAS, XML, Service Broker, Full-Text)
• Technical proficiency in data manipulation and analysis using MS Access and Excel
• Code debugging to identify issues
• Knowledge of BI tools (MicroStrategy, Power BI, SSRS)
• Strong written and verbal communication skills
• Customer service oriented, strong organizational and time management skills
• Self-motivated, detail-oriented, and able to learn new systems independently

Preferred Experience:

• SQL Server Certification (Querying)
• Experience with ETL processes
• Prior experience with JIRA and Confluence
• Healthcare IT experience

#LI-remote

Mandatory Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

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Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.