What Customer Billing Services Contributes to Cardinal Health
Customer Billing Services is responsible for proactive research, customer and supplier inquiries, and dispute resolution all with a concentration on customer billing accuracy, acting as a liaison with internal and external key stakeholders. Services multiple customer accounts and/or processes in a fast paced and highly analytical environment.
Responsibilities
- Work in conjunction with account management team and/or customer regarding invoicing & billing related issues
- SalesForce case work, including, but not limited to credit/rebills and invoicing issues
- Work collaboratively with other functional areas in root cause analysis and problem resolution
- Engage customers in billing process change recommendations and managing customer expectations
- Train and assist account management team in billing practices to mitigate customer inquiry case work
- Applies knowledge of standard OptiFreight processes to resolve unmatched transactions
- Process customer PO Files, customer File Shares, and customer reporting as required
- Review customer transactions prior to invoicing to ensure accuracy
- Attend internal and external meetings associated with problem solving billing issues for specific customers
- Proficient with Microsoft Excel, Microsoft Word, SEQL Server, and other OptiFreight systems
Qualifications
- Bachelors degree in business related field, or equivalent work experience preferred
- Knowledge of financial processes, systems, controls, and work streams.
- Experience working collaboratively in a finance environment coupled with strong internal controls.
- Possesses understanding of service level goals and objectives when providing customer support.
- Ability to respond to non-standard requests from vendors and customers.
- Possesses strong organizational skills and prioritizes getting the right things done.
What is expected of you and others at this level
- Applies basic concepts, principles, and technical capabilities to perform routine tasks
- Works on projects of limited scope and complexity
- Follows established procedures to resolve readily identifiable technical problems
- Works under direct supervision and receives detailed instructions
- Develops competence by performing structured work assignments
Anticipated hourly range: $21.80 per hour - $31.19 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 06/01/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care.
We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
