IT Helpdesk Analyst

About Harry’s 

Harry’s Inc. is building a modern CPG company by putting people first and delivering against real unmet consumer needs.
The company’s flagship brand - Harry’s -  was founded by Jeff Raider and Andy Katz-Mayfield in 2013. After successfully launching and scaling Harry’s, Jeff and Andy saw an opportunity to bring their experience building Harry’s to other CPG categories where the consumer has also been historically underserved.
Harry’s Inc. has grown significantly over the last ten years, and is now made up of four brands -  Harry’s, Flamingo, Lume, Mando -  and Harry’s Labs, the company’s incubation and M&A engine. The company employs more than 900 people across the U.S., U.K. and Germany, and is the largest CPG company built in the last 20 years.
At Harry’s Inc, our mission is to Create Things People Like More — whether it's a product, an experience, or an internal tool, we believe in making the things around us better for our customers, and our team.
Our mission extends beyond customers and team, to the community broadly. We believe that the best business models make a positive impact. That's why our brands donate year-round to nonprofit organizations that align with their social missions.
At the end of the day, the key to our success is our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. Our company is a place of inclusion, innovation, and deeply ingrained values.

The Harry's Inc working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom!

About the Role

At Harry’s Inc., we’re seeking experienced tech-savvy Infrastructure Support to ensure our team has a seamless, connected work experience across both in-office and remote setups. You’ll be instrumental in our day-to-day technical operations, helping to maintain, troubleshoot, and optimize essential systems and tools like JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin, ensuring everything runs efficiently and supporting our growing team. You’ll make a meaningful impact by supporting infrastructure reliability and ensuring our tools run efficiently to meet the needs of our growing team.

YOUR DAILY IMPACT AT HARRY'S INC

Provide Daily Infrastructure Support

• Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments.
• Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom.

Device Provisioning and User Management

• Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra.
• Ensure a smooth user experience by maintaining system configurations and managing user profiles organization-wide.

Troubleshoot AV and Communication Systems

• Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms, to ensure seamless communication for both remote and in-person teams.

Technical Issue Resolution and System Reliability

• Diagnose and resolve network connectivity issues (e.g., DNS, DHCP, TCP/IP), server access problems, and software performance challenges.
• Perform root-cause analysis to prevent recurring issues and improve overall system reliability.

Support Infrastructure Projects

• Assist with system upgrades, rollouts, and new hardware/software implementations to enhance operational efficiency and scalability.
• Collaborate on technology projects that drive improvements across the organization.

Documentation and Knowledge Sharing

• Develop and maintain internal knowledge base articles, how-to guides, and process documentation to support technical consistency and transparency across the team.

Customer-Focused Troubleshooting

• Act as a liaison between employees and technical teams, translating complex infrastructure issues into simple, actionable solutions while delivering high-quality customer service.

Hardware Lifecycle Management

• Manage the lifecycle of hardware assets, including procurement, deployment, and decommissioning, while ensuring compliance with company policies and maintaining accurate asset tracking.

Required Qualifications

Experience with Core Technologies:

• 1-3+ years of hands-on experience with key tools, such as JAMF, Microsoft 365, Slack, Zoom, Google Workspace, and OneLogin.
• Proficiency in supporting both MacOS and Windows OS environments, with strong understanding of AV systems like Zoom Rooms and Google Meet.

Networking and Troubleshooting Expertise

• Strong knowledge of networking protocols and troubleshooting, including DNS, DHCP, TCP/IP, and general LAN/WAN management.

Problem-Solving and Analytical Skills

• Demonstrated ability to perform root-cause analysis and resolve complex technical issues in a high-availability, fast-paced environment.

Communication and Customer Service

• Excellent written and verbal communication skills, with the ability to simplify technical issues for non-technical users.
• Strong interpersonal skills and customer service orientation.

Certifications and Training (Preferred)

• Relevant industry certifications such as CompTIA A+, Microsoft 365 Certified, JAMF Certification, or AV-related certifications.

Proactive and Process-Oriented

• Ability to follow established procedures while proactively identifying opportunities to improve operational efficiency.
• Skilled at creating and maintaining clear technical documentation

Collaborative Team Player

• Proven track record of working effectively in a team, providing high-level support, and coordinating with cross-functional partners.

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $56,100-$70,950, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.