Analyst, Global Sourcing & Procurement Operations

Analyst, Global Sourcing & Procurement Operations - Costa Rica 

Are you able to convey complex information in an understandable and succinct manner?  Are you ready to join an advanced team in a global company that customers depend on to transfer money? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it’s time to join Western Union as an Analyst, Global Sourcing & Procurement Operations.

Western Union powers your pursuit. 

We are seeking a detail-oriented and proactive Analyst to join our Third-Party Labor (TPL) / Global Sourcing & Procurement (GSP) team. In this role, you will be responsible for supporting the day-to-day operations of our program spread across both TPL and GSP teams.

Role Responsibilities 

• Supporting key day to day processes, supporting Statement of Work (SOW) and Staff Augmentation within our vendor management tools, and collaborating with Global Sourcing and Procurement teams.
• Oversee the end-to-end processes involved in managing and maintaining third party labor contracts and related contractors.
• Serve as the primary point of contact for stakeholders, including resource managers, suppliers, and contractors. Partner with stakeholders to address staff augmentation needs, including identifying requirements, sourcing candidates, and managing supplier engagement.
• Ensure compliance with contract terms, serving as a point of escalation for any discrepancies. Maintain all related documentation in collaboration with governance.
• Manage and update contractor data in relevant systems, ensuring data accuracy and compliance with company policies
• Support the creation, review, and execution of Statements of Work (SOWs) for third party labor engagements.
• Collaborate closely with Global Sourcing & Procurement to align vendor selection and supplier performance management. Act as liaison between internal stakeholders and suppliers to ensure seamless execution.
• Identify inefficiencies in workflows and recommend improvements to streamline operations.
• Provide training and guidance to resource managers and suppliers on program processes. Foster positive relationships with internal and external partners to enhance program effectiveness.

Role Requirements

• Bachelor´s degree and/or minimum of 3+ years of experience in operations with a focus on process optimization and stakeholder engagement. Direct Third-Party Labor or Sourcing & Procurement experience is preferred but not required.
• Familiarity with staff augmentation processes, SOW creation, and contract management is preferred.
• Familiarity with Vendor Management Systems (VMS) is preferred.
• Effective communication and interpersonal skills to collaborate with diverse stakeholders required. Exceptional organizational skills, analytical capabilities, and a customer service-oriented mindset all in support of a rapidly growing program.
• Proven ability to manage competing priorities and meet SLAs in a fast-paced environment.
• Proven ability to work cross functionally with an ability to shift and adapt as required by daily priorities.
• Must possess a strong, decisive, and action-oriented mindset.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.  

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 

• In house company doctor services 

• Transportation services options 

• Referral Program award 

• Employee Resource Groups (ERG) and committees to volunteer with 

• Pan American Medical and Life insurance 

• Cafeteria Discounts 

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI-Hybrid  #LI-GGC

Estimated Job Posting End Date:

01-27-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.