Job Summary
This position is responsible for providing level II IT equipment and user support to designated Altice USA offices or WFH users, including ELT memebers and their staff. This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support.
Responsibilities
- Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining
- service level agreements.
- Perform installations, configures and tests desktop/server hardware and software.
- Troubleshoot mobile and telephony devices.
- Partner with internal departments to implement new programs or provide technical assistance.
- Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues.
- Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users,
- requests software fixes and enhancements from various software vendors and physically installs electronic business
- equipment.
- Provides support and education by preparing application, hardware, and network documentation.
- Improves productivity by providing technical and operational support to end users of computer systems.
- Assists with the support and maintenance of IT managed network and system infrastructure in coordination with
- enterprise network team.
Qualifications
- High school diploma or equivalent required. Bachelor's degree in Computer Science or similar a plus.
- Proficient in supporting Windows OS , Apple OS, iPhone and Android devices.
- Previous experience supporting C-Level Executives with IT requests.
- Previous experience troubleshooting basic desktop and laptop hardware/software.
- Appropriate valid driver's license and a good driving record.
- Microsoft technical certification for current Windows OS, a plus.
- Vendor hardware certification(s), a plus.
- Ability to troubleshoot technical issues remotely.
- Working knowledge of systems hardware, printers, scanners and other peripheral devices.
- Routine travel to various AUSA offices within assigned territory. 24x7 on-call availability to respond to support
- requests and flexible work schedule to respond to the needs of the business
Nearest Major Market: Flagstaff
Nearest Secondary Market: Sedona
Top Skills
What the Team is Saying
What We Do
We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
Why Work With Us
Optimum is a family of brands covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
