Analyst Customer Analytics

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Bachelor’s degree in marketing, business, psychology, sociology or related field
• Recent college graduate a plus

Work Experiences:

• 2+ years customer insights, marketing research or other relevant experience
• Customer insights and/or marketing research curriculum experience preferred

Skills:

• High empathy and curiosity to see the world through the customers’ eyes
• Acts as an advocate for customer in the interest of building a customer-centric culture
• Analytical and problem-solving skills
• Ability to analyze structured & unstructured customer research data, identifying root cause of customer issues/pain points
• Ability to execute all phases of quantitative design including survey programming, data collection, analysis, report creation and delivery of results to manager
• Ability to work with partners to extract data for analysis
• Effective written and verbal communication skills, including ability to explain and defend data analysis and insights
• Data visualization skills to help bring stories to life
• Ability to translate research into actionable insights for business, services and customer experience
• Ability to learn quickly and produce high quality work in short periods of time
• Ensures that work is completed on time and to the highest standards and while managing and prioritizing multiple project requests simultaneously
• Highly self-motivated, solutions-oriented, and proactive problem-solving
• Embrace diverse people, thinking and styles
• Intermediate knowledge/use of business-related PC applications, such as Excel, Word, Outlook, and Power Point
• Experience using survey platforms (such as Qualtrics), business intelligence programs (such as Tableau), and statistical software (such as SPSS) to analyze data a plus

Responsibilities:

• Utilize tools to analyze, summarize and report data including structured and unstructured customer research, benchmarks, demographics and internal operational data
• Design and execute effective surveys across various platforms
• Manage survey projects executed by external partners
• Translate moderate to complex customer data into actionable insights
• Analyze, report, and track information to identify data patterns and customer pain points
• Analyze unstructured data for rule-based categorization and sentiment analysis
• Summarize compelling customer stories using data to include suggestions and recommendations based on thorough analysis and findings
• Identify customer experience “moments that matter” and friction points
• Support manager and director with internal partner consultation, project coordination and execution, annual research and budget planning
• Demonstrate ownership and accountability of projects and activities
• Develop a thorough understanding of and follow Academy’s policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

Physical Requirements & Attendance:

• Regular attendance required
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Full timeEqual Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​