Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
The Business Automation Analyst will play a key role in supporting and improving internal tooling processes, with a specific focus on our proprietary Order Management System (OMS). This position is responsible for monitoring support channels, analyzing troubleshooting data, and contributing to feature development and release, including user acceptance testing (UAT) and training to ensure smooth adoption of new features.
For New York Only - The estimated annual salary for this position is between $88,000 - $103,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You'll Be Doing
- Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
- Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
- Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
- Participate in stakeholder discovery meetings to gather requirements and inform feature development.
- Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
- Create and maintain detailed user guides for OMS, ensuring clarity and usability.
- Develop all training materials for OMS releases, including features outside of direct ownership.
- Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.
We're Excited If You Have
- 2-4 years of experience in business operations/automation, sales planning, account management or a related field.
- Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
- Experience with user acceptance testing and training facilitation.
- Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
- Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.
- Familiarity with Roku’s internal tools OR external automation platforms and/or troubleshooting methodologies is a plus.
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Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
What We Do
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV OEMs and service operators.
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