We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
As a member of the Provider Operations team you will have the opportunity to influence and impact key clinical initiatives at Charlie Health. Whether you are interested in analyzing how we best utilize our clinical capacity or improving operations in high growth provider businesses, this role will give you the opportunity to lead cross-functional projects that will have a profound impact on Charlie Health’s ability to deliver high-quality care. We expect that you will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. In this role, you will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
ResponsibilitiesProcess Optimization:
- Implement new programs that increase the productivity of various teams that impact clinical supply (e.g. Talent, Cross-Licensing, and Onboarding)
- Analyze talent acquisition data to assess the effectiveness of hiring strategies
- Contribute to initiatives aimed at increasing clinician productivity and reducing cost per session
- Support the implementation of best practices to improve clinical candidate generation, conversion, and retention
Data Analysis and Reporting:
- Develop and maintain reports and dashboards using SQL and Tableau to track Clinical team performance
- Analyze attendance and utilization trends and KPIs to identify areas for improvement
- Provide data-driven insights to help optimize clinical delivery process
Supply Forecasting and Planning:
- Partner with the Growth Strategy and Finance teams by translating admission forecasts into state-level supply planning
- Assist in setting Talent targets and goals based on market trends and company objectives
- Support our end-to-end supply model, ensuring proper staffing by state
Total Rewards & Retention:
- Design an ROI-centric total reward strategy for our clinical team
- Partner with our HR to track compensation, satisfaction, and retention across our clinical team
Bonus Calculations:
- Calculate and administer bonuses for clinicians and clinical recruiters, ensuring accuracy, timeliness, and alignment with performance metrics
Cross-Functional Collaboration:
- Work with teams across Clinical Intake, Care Delivery, Cross-Licensing, Talent, HR, and Finance to ensure data consistency and strategic alignment
- Provide analytical support to enhance collaboration between Provider Operations and other teams
Requirements
- Bachelors degree
- 2-4 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
- Experience with SQL and/or Tableau is a plus
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Excel fluency— this role will require significant modeling expertise
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Meticulous attention to detail
- Highly analytical, with an ability to construct research and data-driven recommendations
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The target base compensation for this role will be between $66,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $73,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment: Act with urgency & don’t give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Top Skills
What We Do
Charlie Health provides personalized, treatment programs for teens, young adults, and families struggling with mental health and substance use disorders. Our team of forward-thinking, industry leaders leverage a tailored approach to evidence-based, comprehensive treatment plans. Through group, individual, and family therapy, we're providing clients with the support they need to achieve sustainable healing.
