Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities:
Setup process, service metrics and KPIs for the Application Management services to various clients
Mentor and support team of service specialists or support agents, providing daily guidance and support.
Track and Monitor service delivery to clients, ensuring timely delivery and prompt responses to inquiries and issues.
Monitor and maintain service quality in the team deliverables
Act as an escalation point for complex or unresolved service issues and support for closure.
Assess individual and team training needs and coordinate relevant training programs to improve service capabilities
Responsible for process improvements, productivity improvements and process automation in coordination with the team
Responsible for service reporting to clients and management
Support Project Manager in team performance reviews, assessments and relevant improvement recommendations.Required skills:
Knowhow in IT systems
Experience in Application Management Processes, Governance and Policies
Experience in end to end Application Management and Regulatory Compliance framework and methodologies
Overview and Experience in Information, Project, IT Security and/or IAM and GRC Processes
Work experience with GRC tools will be an added advantage
Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E.g., Pivot table, charts , lookup functions, etc.,)
Professional oral and written communication skills
Know-how on ITIL service management processes will be an added advantage
Proficient in service management and reporting tools
Qualifications
Any U.G or P.G Degree
Additional Information
6-8 years of experience
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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