Join Nordcloud and make your mark on the European IT industry. Help our clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.
Currently, we are looking for a Software Developer for our Application Management Services. The role is open to candidates in all of Nordcloud countries.
“You will join our AMS team that already has a strong customer base. We have a unique blend of creative problem-solving and a runbook-based approach. We not only ensure business continuity in changing environments, but also business value creation with fast completion time for features. We would like you to support our growth and the continued success of our customers.” - Johanna Kaihlavirta, Head of Application Management Services
Your daily responsibilities:
- Leading a team of software developers and cloud engineers (including coaching, managing workload and priorities; excluding formal supervisor responsibilities)
- Service Reporting including but not limited to KPI and SLA with the help of project managers
- Attending to sales activities by defining offers, assessing potential customer solutions and pricing accordingly, in collaboration with Head of AMS and sales
- Developing and adopting delivery best practices
- Keeping customer and employee satisfaction at the highest levels
- Attending to activities in the whole lifecycle of services with AMS operations (code maintenance and development, knowledge sharing in the team, incident management, monitoring and observability tooling, onboarding and offboarding systems and customers, continuous improvement, documentation, business hours on-call schedules)
- Hands-on service delivery for L3 support work for production cloud applications
- Understanding customer requirements and providing solutions aligned with customer expectations and timeframe
- Engaging directly with customers in normal maintenance service, onboarding support, process definition and escalations
- Keeping customer satisfaction at the highest levels
- Serving four or more customers simultaneously: organising and prioritising work yourself, with help of a squad lead and project manager
- Working in Agile environments
Role Requirements:
- Several years of experience in IT Service and Software Development
- Experience in leading a team
- Software development skills in TypeScript, JavaScript, Node.js, React, or Python
- Public Cloud experience (Azure, AWS or GCP)
- Experience in working multi-customer environment in IT-industry
- Experience in IT and Software Development operations
- Customer centric approach and experience in working directly with customers
- Excellent communication skills, fluent English and Finnish
- 'Get it done' attitude
Skills we'd consider a plus:
- Experience with software development lifecycle, including coding standards, code reviews, version control, infrastructure as code, deployment pipelines, testing, architecture and design
- Strong motivation, capabilities to learn new and ambition to grow to the next level
- Self-organised ways of working and self-leadership skills
- Experience in monitoring and troubleshooting
The successful candidate is expected to go through a security clearance.
We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!
What we offer:
- Individual training budget and exam fees for certifications
- Flexible working hours and hybrid working model
- Laptop and equipment of your choice
- Local package such as extensive private health care and wellness benefits
Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in Finland.
About Nordcloud
Nordcloud, an IBM company, is a European leader in cloud advisory, implementation, application development, managed services, and training. We are triple-certified across Microsoft Azure, Google Cloud and Amazon Web Services, and we are recognized as a 'Visionary' by Gartner for Public Cloud IT Services. With 10 European hubs and over 1100 employees, we are known for our innovative cloud-native solutions and we have delivered over 1000 successful cloud projects.
Learn more at nordcloud.com and follow the #NordcloudCommunity.
Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.
#LI-Hybrid #LI-HM1
Top Skills
What We Do
Nordcloud is a European leader in cloud implementation, application development, managed services and training. It’s a recognised cloud-native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value. As well as partnering with VMware, Nordcloud is triple-certified across Microsoft Azure, Google Cloud Platform and Amazon Web Services – and is featured in Gartner’s Magic Quadrant.
Nordcloud has 10 European hubs, over 1700 employees and has delivered over 1,000 successful cloud projects for companies ranging from mid-size to large corporates. IBM announced its acquisition of Nordcloud on December 21, 2020
