Americas People Operations Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Your mission:

People Operations is a key part of our People Services function with a vision to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, we’re seeking an experienced and dynamic Americas People Operations Lead to act as the linchpin uniting our operations teams across three key geographies: US (Tampa/Austin/NYC) and LatAm (São Paulo/Mexico City). You will build and develop a community of People Services practitioners and drive the team towards excellence and innovation.

This role requires a visionary and strategic leader with hands-on experience in creating and managing shared services in a multi-country environment. The ideal candidate will streamline processes to improve Wisers experience, efficiency, reduce costs, and enhance service delivery across various People functions.

Key responsibilities:

• Strategic leadership: serve as the cohesive force for our operations across the whole Americas region, ensuring alignment on goals and strategies.
• Transformational leadership: drive the evolution and transformation within People Operations, implementing innovative practices and procedures to enhance efficiency and service delivery.
• Wiser experience: build and ensure a high level of customer-centric BAU service across Americas Shared Services, managing SLAs and enhancing the Wiser experience.
• Service Delivery: Ensure high-quality service delivery to internal stakeholders by establishing service level agreements (SLAs) and key performance indicators (KPIs), building out shared services for the Americas region
• Compliance and regulation: own operationally impacting compliance matters, serving as the custodian of Americas regulations and policies, and ensuring adherence and proactive management of legal and regulatory changes.
• Coaching and development: provide mentorship and guidance to other People Services employees, fostering professional growth and operational excellence.
• Resource and budget management: oversee the allocation and utilization of resources and budgets, ensuring efficiency and effectiveness in People Operations initiatives.
• Strategic planning: play a key role in co-creating team and operational planning, anticipating future needs through evidence-based analysis and crafting strategies to meet emerging challenges and opportunities.
• Expansion and engagement: lead people team efforts in new market expansions, navigating the intricacies of establishing operations in new geographies while driving employee engagement initiatives to foster a vibrant and inclusive workplace culture.
• Board and regulatory contributions: contribute to leadership and Board discussions and regulatory compliance efforts, ensuring our operations fully comply with Americas-wide regulations and standards.
• Business leader relations: build and maintain strong relationships with business leaders and the rest of the people function across the region, aligning People team strategies with business needs.

About you:

• Extensive HR experience: your specialism is in HR operations within a fast-paced environment, complemented by deep understanding of America's employment/labor laws and regulations.
• Experienced Lead: you feel comfortable leading, developing and optimizing a team, being an evangelist of the ‘working smart’ principle, and managing resources and budgets effectively, with a strategic solutions-focused approach to operational challenges and transformation.
• Resilient change agent: you possess the skills and desire to change the status quo for the better, including the ability to manage all elements of organizational transformation, facilitation, and training.
• Customer driven: you’re customer-centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder, being able to understand diverse perspectives and vary your communication style based on the circumstance.
• Data driven: with your high proficiency in data tools and visualization, you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analyzing needs.
• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively with a diverse group of people both in-person and through written communication.
• Initiative: we’re not about “one size fits all” or looking for off-the-shelf solutions; we need you to think creatively and customize your outlook, and of course be proactive and make informed evidence-based and data-driven decisions.
• Collaborative: Drawing on your persuasive skills, you effectively engage a diverse range of stakeholders, fostering strong relationships and encouraging open discussions that promote collaboration and shared goals.

Some extra skills that would be great:

• Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.
• Global experience: you have worked internationally in building shared services operations

Key Benefits: 

• 🚀 RSU’s in a rapidly growing company
• 💪 An annual self-development budget
• 🩺 Medical, dental, & vision insurance – including HSA and FSA options
• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us
• 💰 401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click HERE for more info on our benefits (Austin)

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Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. 

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero. 

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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