Airports In-Field Operations Manager-ORD & MDW

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Clear Channel Outdoor

Job Summary:

The Operations Manager is primarily responsible for all functions and upkeep of the airport advertising program on-site. Operations Managers work daily at the airport and directly with our Regional Operations Managers, Market Managers, Account Executives, and advertising clients for sales and with Airport Management staff to implement and maintain our unique sales opportunities and inventory. They play a key role in the success of the business in planning and execution of airport operations and continued revenue generation.

Job Responsibilities

• Overall management of advertising program assets, operations, and in-field personnel at the airport
• Act as front line of operations for our airport contract in providing the highest level of service, urgency and communication to our airport partners, sales Account Executives, and external clients
• Oversee all ad program inventory within the airport and maintain to ‘like new’ condition while adhering to company operational Standards of Excellence
• Troubleshoot and deploy plan of action to repair or replace printed or digital inventory as needed and, in a manner, to preserve maximum up-time
• Monitor CCA digital advertising networks as it relates to uploaded client content for digital campaigns through the CCA digital content management system
• Manage and coordinate 3rd party service/maintenance and tech support contractor(s) for access in troubleshooting of printed and digital network inventory
• Perform weekly market program audits of all advertising display inventory to ensure functionality and cleanliness 
• Provide Proof of Posting photographs of client campaigns in accordance with company POP Policy and Industry standards
• Work with Regional Operations Manager to create and manage capital investment budget for revenue generating resources and ongoing operational expenses

Job Qualifications

Education and Certifications

• High school diploma, GED, or equivalent work experience.
• Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience.

Work Experience

• 3+ years of related work experience, preferably in the field of Project Management and/or facilities maintenance

Skills

• Excellent client facing and internal communication skills
• Ability to manage multiple projects under time constraints
• Must be able to work in a team environment
• Proficient computer skills including Microsoft Office Word, Excel, Power Point
• Competent in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint).

Competencies

• Action Orientation – Operates at a rapid pace; maintains poise and composure in times of stress; demonstrates high tolerance for ambiguity and change; manages multiple assignments and projects at the same time; takes the lead on projects and in work groups.
• Adaptation - Adapts to changing business needs, conditions, and work responsibilities. Diligently attends to details and pursues quality in accomplishing tasks. Builds and maintains customer satisfaction with the products and services offered by the organization. Displays an ongoing commitment to learning and self-improvement.
• Business Acumen ­– Knowledge of general business practices as well as knowledge of the organization’s functioning; an understanding of organizational culture and the ability to function effectively within its social structure.
• Exemplifying Integrity:  Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community.
• Getting Organized – Is well organized and resourceful; effective and efficient at marshalling multiple resources to get things done; foresees and plans around obstacles.
• Time Management - Manages time effectively to complete required tasks. Follows schedules as needed prioritizing important tasks. Makes time for developing plans and schedules.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to lift, pull, push and position ladders, material and equipment, occasionally more than 50 pounds. Employee is required to climb ladders and/or stairs and walk long distances within the airport daily. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This job is generally performed in a temperature-controlled airport environment.  The requirements of the job include occasional exposure to dust and fumes.  Duties are occasionally performed evening or late-night hours. 

Other Requirements

• 10-year FBI Background check required for airport security badging process 
• Required traveling time with mode of transportation, ex:
  • Able to travel outside of the office 20% of the time for client meetings, corporate meetings, and industry events.
• Access to a reliable vehicle and possess a valid driver’s license.

The Targeted Salary Range for this Illinois position is $60,000 to $75,000 annually.  
Bonus Eligible

Comprehensive Benefits package offerings, which includes:

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Discounted Gym Memberships
• Professional Development Opportunities
• Employee Resource Groups

Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good-faith estimate of the salary for this position. 

EEOC statement
As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion.

Location

Chicago, IL: 200 S. Michigan Avenue, Suite 1305, 60604

Position Type                                                                                             

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify.  Click here to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.