Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
What this role will be doing:
- Develop mission critical mathematical models and algorithms as well as the supporting documents for the AI/ML initiative.
- Read, discuss, and analyze:
- Domain ontologies
- Data models/schemas
- Business problem statements
- Technical documentations and definitions
- Estimate, prioritize, and plan the activities associated with analysis and model creation.
- Review algorithms for accuracy, performance, and appropriateness.
- Be a subject matter expert on the tools and techniques used to develop and deliver quality AI algorithms.
- Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
- Conduct all business in accordance with Intradiem’s development and security policies and procedures.
- All other duties as assigned.
What this role needs to succeed:
- Requires 5+ years of experience in AI/ML Solution Development as outlined above. Enterprise experience preferred.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related field with an emphasis on AI/ML methods or equivalent work experience. Master’s degree preferred.
- Deep understanding of AI/ML technologies such as:
- Genetic Algorithms
- Quantitative Methods
- Linear Programming
- Non-Linear Programming
- Time Series Decomposition/Analysis
- Ontology Modeling
- Graph Theory
- Familiarity and/or interest in technologies used in realizing an AI/ML solution on a modern computing platform such as:
- Programming languages (R, Python, etc.)
- Data mining tools
- Data presentation tools
- Familiarity and/or interest in cloud related technologies such as:
- Kubernetes
- Docker
- Ability/desire to research and understand the latest tools and technologies in the AI/ML space.
- Experience with data pipelining, data platform, and data lake/warehouse technologies is desirable.
This position is open to candidates located in the US or UK. As part of our team, you will be fully remote while working collaboratively with colleagues based in various locations while occasionally attending in-person meetings or events as needed.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Top Skills
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
