Intradiem
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The Quality and Performance Manager oversees quality control systems and metrics, ensuring compliance and enhancing performance across departments. Responsibilities include managing training quality, developing metrics, ensuring timely project completion, maintaining SOPs, and acting as LMS administrator. The role requires collaboration with various teams to implement quality improvements and analyze performance data.
The Senior Strategic Account Manager is responsible for maximizing revenue within assigned accounts, managing customer relationships, leading contract negotiations, and developing strategic account plans. This role involves understanding customer needs, maintaining a quota, and collaborating internally to deliver solutions that enhance customer success.