Senior Solutions Engineer - AI

As the first AI Solutions Specialist for our new AI configs product, you'll be at the forefront of revolutionizing how AI engineers release, monitor, and optimize their applications. Working within the LaunchX incubation team, you'll be instrumental in shaping and driving the adoption of our AI engineering solutions across LaunchDarkly’s customers. 

You'll serve as the domain expert for LaunchDarkly's AI engineering products, joining our pioneering LaunchX team dedicated to shepherding new products to market. In partnership with your GTM Lead, you'll create and refine the initial playbooks that will define our market approach. Your expertise will be crucial in establishing the Solutions Engineering frameworks that will guide our future success

ResponsibilitiesFirst GTM team for AI Configs 

• Lead strategic initiatives to identify and engage with key design partners and lighthouse customers, offering technical expertise and pitching innovative solutions that align with organizational goals.
• Play a critical role in gathering and integrating customer feedback, market trends, and competitive insights into the product development lifecycle, ensuring solutions meet evolving market demands.
• Facilitate cross-functional technical workshops and collaborative discussions with both internal teams and external stakeholders, driving alignment on new product offerings and solutions.
• Spearhead the early-stage implementation and adoption of new products, working closely with design partners and lighthouse customers to ensure seamless deployment and measurable impact.

Shepherd New AI Products to Market 

• Close the first 50-100 customers and $1M+ of ARR
• Close the first series of customers and ARR
• Responsible for closing and activating initial customers and hitting initial revenue targets
• Develop and document Solutions Engineering playbooks and best practices.
• Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals
• Drive continuous improvement by monitoring product performance, user experience, and market response, while iterating based on actionable data and insights.
• Develop and refine strategies for new product launches, including documentation, product positioning, and messaging
• Ensure that new products adhere to market demand and deliver exceptional user experiences, especially for the AI developer persona
• Leverage a broad skill set to tackle complex challenges and support product teams in refining and enhancing offerings for maximum customer value and market success.

About You:AI Expertise

• Extensive experience with AI applications, either through building, implementing, or selling AI solutions
• Profound technical expertise in software development, feature flagging, experimentation, and observability
• Strong foundation in software engineering principles and current market trends

Technical Communication

• Exceptional skill in communicating complex technical concepts to both engineering teams and non-technical stakeholders
• Develop and implement technical solutions in partnership with our first 100 AI Config customers

You could be a great fit if:

• You are curious about how AI changes software development and you obsess over new AI technology. 
• You have hands-on experience building AI applications at work or in your passion projects. 
• You are a storyteller, you can take new technology and craft demo stories to wow an audience.
• You care deeply about sharing AI development best practices and can demonstrate these best practices in front of large audiences. 
• You are passionate about guiding customers through new technologies and consulting them on the best approach for their business.
• You love to teach others how to succeed and can create assets and playbooks to train and enable our field teams on how to sell LaunchDarkly’s AI Products. 
• You love figuring it out, building new processes, and working in an undefined space.

Pay:

Target pay ranges based on Geographic Zones* for Level P4:

• Zone 1:Target pay range San Francisco/Bay Area: $245,000 - $270,000  *On Target Earnings (OTE) includes base pay and commission*

• Zone 2: Target pay range Boston, DC, Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Seattle: $187,000 - $243,000  *On Target Earnings (OTE) includes base pay and commission*

• Zone 3: All other US locations: $177,000 - $229,000  *On Target Earnings (OTE) includes base pay and commission*

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.