Agility Lead Manager Connected Commerce Banking Payments

Job Description
Join Banking Payments as an Agility Lead Manager, where you will manage a team of Agility Leads to foster a culture of innovation and high performance. In addition to managing your team of Agility Leads, you will also serve as an Agility Lead for multiple development teams within Banking Payments. Your primary goal will be to enhance team effectiveness, quality, speed, and overall employee and client experience by reducing barriers and improving practices. While Agile methodology is a critical part of this role, it is secondary to achieving these overarching goals.
As an Agility Lead Manager in Banking Payments, you will drive three key responsibilities: managing a team of Agility Leads, serving as an Agility Lead for multiple development teams, and driving multi-product performance improvement efforts.

• Team Management: Enable and uplift Banking Payments' Agility Leads, making them more effective in driving improvements in the teams they support. Through your leadership, you will motivate them to drive continuous improvement while empowering them to enhance delivery processes and productivity through effective collaboration and innovation.
• Agility Lead: Be responsible for agility practices and enabling your aligned development teams to operate efficiently. Work closely with leadership, product, the development teams, and key partners to ensure alignment and consistent improvement within the teams, enabling the high quality delivery.
• Performance Improvement: Partner with stakeholders and leaders in Product, Technology, Data, Design, and other key areas to assess opportunities and design solutions for holistic and long-term improvements across the portfolio.

Job Responsibilities

• Lead and mentor a team of Agility Leads on how to effectively uplift and support their products
• Foster a culture of collaboration, innovation, and excellence while guiding your teams to successfully implement agile practices across the organization
• Partner with Banking Payments leadership to define and drive the strategic roadmap for the adoption of agile methodologies, ensuring alignment with business objectives
• Guide and support aligned development teams in adopting and implementing agile practices to achieve organizational goals
• Enable your aligned development teams' delivery backlog and effective prioritization of work
• Utilize your communication and influence skills to remove impediments for the teams
• Drive continuous improvement for your aligned development teams to enable faster, higher quality, and smoother delivery

Required Qualifications, Capabilities, and Skills

• 6+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
• Experience managing and developing individual contributors
• Familiarity within the Banking Payments portfolio and familiarity with how Connected Commerce operates
• Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support
• Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability
• Excellent communication and interpersonal skills with a focus on team collaboration

Preferred Qualifications, Capabilities, and Skills

• Formal training on Agile coaching, such as recognized coaching certifications
• Recommended skills include but are not limited to: agile delivery, business acumen, change management, continuous improvement, coaching, internal stakeholder management, strategic thinking, self-study, verbal communication, adaptability, and decision making

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.