Agile Product Owner: Oracle CPQ

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

The Corporate Development team provides employees with tools to help them develop, sell and implement FinTech solutions to FIS clients. We digitally transform the efficiency and effectiveness of how FIS employees get their work done through FIS' Future Forward Program.

About the Role:

As an Agile Product Owner for our Oracle CPQ (Configure Price Quote) system, you will play a pivotal role in the development and maintenance of the CPQ and Sales/CRM. This role requires a deep understanding of client service and account management processes employed by B2B software companies. You will collaborate closely with cross-functional teams, including product managers, developers, technical architects, business analysts and stakeholders to deliver and support innovative digital client service solutions that meet the needs of our Sales/CRM.

What you will be doing:

• Develop CPQ Strategy through collaboration among key stakeholders representing different functions across multiple lines of businesses.
• Defining business problem statements with feedback from our clients and developing solutions to address key business problems.
• Articulates product vision and user stories in a manner clearly understandable to development teams and other stakeholders.
• Establishes user story acceptance criteria, accepts user stories, refines user stories with Scrum teams.
• Creates Sprint Release Plans with input from development teams.
• Monitors the development progress and provides updates to stakeholders, as requested.
• Leads planning and review meetings to communicate feedback on development achievements.
• Applies appropriate program management and Agile approaches to promote a disciplined value delivery process that provides transparency for CRM for Service product roadmaps.
• Exemplifying the commitment to continuous improvement by staying informed about approaches to client service technology, to help FIS deliver world class client experiences.

What you bring:

• 5-10 years’ experience working with Oracle CPQ and Sales platforms.
• Strong collaboration and communication skills that exemplify a commitment to partnering with our stakeholders in resolving support requests.
• Strong troubleshooting and problem-solving skills
• Working knowledge of systems up and downstream from Dynamics 365 for Service (CRM) such as Dynamics 365 for Sales, Service Now, email systems, chat systems, social media platforms, survey tools, feedback tools and client service engagement platforms.
• Expertise in Portfolio and Project management and agile delivery approaches including Kanban, SCRUM, and SAFe.
• Experience with work management tools such as Jira, Planview, Aha!, ServiceNow.
• Strong critical thinking, decision making, negotiation, organization, prioritization, time management, analytical and people skills.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.

Education Requirements:

• Bachelor’s degree in business, computer science or information systems or the equivalent combination of education, training, or work experience.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefit

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $99,830.00 - $167,700.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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