Aftersales District Manager (Level 7)

Description
* Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.
- Supports integration of Warranty administration functions.
- Provides Warranty support for all of the zone team members.
- Develops and implements necessary dealer training.
- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
Additional Description
Key Requirements
• Bachelor of Mechanical / Industrial Engineering or administrative and economics.
• English.language fluent (spoken, written and Reading)
Activities
1. Sales targets and market share
1.1. Assisting the dealer in implementing initiatives to increase customer pay business
1.2. Focus on processes and performance at Service lane
1.3. Search for promotions and market opportunities to bring customers to service lane
1.4. Incorporate aftermarket initiatives within the overall business plan distributor
1.5. Implement and follow up the 25 point inspection as means to increase parts sales per vehicle
1.6. Support dealers with RIM in order to optimize and meet required targets for compliance
1.7 Promote and include dealers in yearly marketing plan as guide for increasing customer retention
2. Improve customer retention
2.1. Ensuring that information is shared by dealers by means of data sharing
2.2. Identifying opportunities aimed at the implementation of a CRM process
2.3. Incorporate the concept of customer retention in the overall business plan distributor
2.4. Developing staff skills aftermarket distributor
2.5. Guide the integration of Aftersales as one whole team (parts and service)
2.6. Promoting participation and effective use by the dealer in GMM retention initiatives:
2.6.1. Chevrolet Express Service
2.6.2. BDC (Business development Center)
2.6.3. Standard maintenance Costs
2.6.4. Marketing programs and service promotions
3. Supporting the initiative of Outstanding Customer Experience (OCE)
3.1. Improving CSI
3.2. Supporting the implementation of the standard GMM operation and facilities
3.3. Ensure staff aftermarket distributors are trained / certified
3.4. Representing GMM and its brands as ambassador
3.5. To ensure a proper process of executing service recalls
4. Maximize the profitability of Distributor
4.1. Assisting the dealer in identifying areas to improve profitability through business process.
4.2. Ensuring that the dealer takes advantage of rebates and incentives available
4.3. Development of plans to improve the performance of the distributor in the scorecard
Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter.
About GM
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is proud to be an equal opportunity employer and is committed to providing a workplace that is free of unlawful discrimination.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.