AFTERNOON Monitoring Station Operator - Alarm Receiving Centre (English + Spanish required)
Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you!
Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities.
We are currently looking for customer service teleoperators with English to join our team for our Alarm Reception Centre in our offices in Cornellà de Llobregat (Barcelona).
Your duties:
Tend to alarm alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to carry out the protocols and procedures established for their correct management while giving a satisfactory response in the most efficient way to our customers!
Are you interested? read on!
We offer:
-a stable position with an indefinite contract
-35hour week (Monday-Sunday)
-Competitive salary
-Incentives for reaching monthly objectives
-AFTERNOON shift (14-21h/15-22h)
-second language bonus.
What are we looking for?
People with a native or advanced level of English + Spanish, with experience of at least 6 months as a customer service, with extensive communication skills, , high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential!
Do you think this offer defines you? Do you want to be one of our great team? Sign up, we are waiting for you!
What We Do
Verisure is the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. We deliver professionally-monitored security services to over 5.5 million customers in 17 countries across Europe and Latin America, with a team of more than 28,000 colleagues.
Verisure’s brand family includes: Securitas Direct in Spain and Portugal (*), AlertAlarm, Dansikring Direct, Falck Alarms, Mediaveil, TeleAtlantic and NorAlarm to name a few!
Our alarms are the most widely installed home security systems in Europe. A strong focus on quality and service means our customers are among the most satisfied in the industry!
GROWTH
Verisure enjoyed consistent growth over the past 35 years as a result of its highly entrepreneurial and innovative approach to business. We also continue to expand internationally.
- Strong and visionary Management Team and a robust business plan for value creation.
- We are a big company with a start-up mindset, fast, agile and lean, merit based, high-performance and value-driven
INNOVATION
- We continuously invest more in new innovation to provide effective, intelligent and reliable security solutions.
- Offer a breakthrough product & service proposition: identify, research, develop, test & refine advanced security solutions.
- Develop exclusive hardware and software features.
- Research & Development centers in Madrid and Malmö.
- +600 R&D and IT experts… and growing!
PEOPLE
Our successful growth is dependent on our talent pipeline. Our People are our business! We are:
- Passionate in everything we do
- Committed to making a difference
- Always Innovating
- Winning as a Team
- With Trust & Responsibility
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