AFI Client Support Coordinator

Company Description

UFG Inc.

Client Support Coordinator - Accurate Franchising, Inc.

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

We are hiring in our Accurate Franchising, Inc. consulting division. This brand is responsible for assisting businesses who are looking to turn into a franchise. We are looking for someone with a strong personality who is timeline driven. If you have experience in a forward-facing, customer service, corporate environment and thrive in a fast-paced atmosphere, this is the role for you. You must have 5-7 years’ experience in face-to-face customer service. You will be working day to day with high-level clients. You will be responsible for assisting clients in the development process of turning their businesses into franchises. You will work with the team in meeting and exceeding goals and objectives, driving timelines, and interacting day to day with various stakeholders.

Job Description

• Advise franchisors on best practices for franchisee onboarding, launch processes, and operational support.
• Ensure franchisors are prepared to sell franchises by refining their sales strategy, documentation, and qualification process with the sales team.
• Work with the real estate team to guide franchisors in structuring their territory models and real estate strategies for optimal expansion.
• Assess franchisors' vendor needs and connect them with the right partners to support brand consistency and efficiency.
• Track franchise disclosure document (FDD) renewal deadlines, ensure timely updates, and maintain organized filing systems.
• Build and refine operational processes to improve franchisor support, standardization, and scalability.
• Maintain detailed notes from client conversations, track key dates, documents, and deliverables, and develop a structured approach to franchise consulting.
• Hold franchisors accountable for meeting deadlines, fulfilling responsibilities, and staying on track with key business milestones.
• Hold vendors accountable for meeting deadlines, fulfilling responsibilities, and staying on track with key milestones.
• Work closely with leadership to define success metrics and regularly report on progress and opportunities for improvement.
• Keep clients actively engaged by providing ongoing support, resources, and value-driven interactions to maintain a high program retention rate.
• Organize and manage impactful events that provide value, foster networking, and enhance client engagement with United Franchise Group and vendors.

Qualifications

Bachelor’s degree (B.A., B.B.A., or B.S.) or equivalent from four-year college or university; or at least three years related industry experience and/or training; or equivalent combination of education and experience.

• Be determined, strong willed, and resilient.
• Have excellent time management skills.
• Be highly organized and detail oriented.
• Must have good listening skills.
• Be able to prioritize and capability to change priorities as needed.
• Have a pleasant, positive, and supportive presence to the franchisees and corporate staff.
• Possess a determined and controlled presence to all involved.
• Be highly motivated and a self-starter.
• Be able to work with minimal supervision to accomplish all day-to-day tasks and unexpected situations that may occur.
• Be open and adapt to constant changes.
• Ability to engage and hold staff and vendors responsible and to their tasks.
• Ability to respectfully hold the clients accountable to complete their required tasks to meet the expected projects for the franchise.
• Ability to interact and understand the component disciplines required that range from documents, real estate, financing status, logistics, purchasing, support set-ups, web site needs, communications and much more as you reach out to these internal groups to ensure the successful growth of a franchisor.
• Must blend the ability to be focused and determined with all involved parties to challenge them for improvements in growing the franchise concept.
• Program or project management experience is a requirement.
• Franchise experience in new store launches, franchise development and/or real estate is required.
• A never-ending positive attitude and commitment to customer service is required with 3 years of customer service experience or interaction.
• Coordinator or manager experience is a positive.
• Must be willing to travel on a case-by-case basis, as needed (up to but no more than 20%).

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

 · Competitive compensation

· Comprehensive training to hone your skills at our headquarters

· Travel opportunities

· Medical, Dental, Vision, and Life insurance coverage

· Short- and Long-term disability insurance

· Generous time off and paid Holidays

· 401(k) plan with company match

· Social gatherings and team building activities

· Leadership workshops for personal development

· Recognition for our top performers

· Philanthropy – a chance to give back to the community

Join us at United Franchise Group – a global leader for entrepreneurs!

Apply today!

All your information will be kept confidential according to EEO guidelines.