Company Description
At Higher Logic, engagement happens here. As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. We’re obsessed with engagement and, with over 13 years of experience in the industry, we’ve got it down to a science. We are a global company with offices throughout the US, Canada, and Australia. We serve more than 3,000 customers, representing over 350,000 online communities with over 200 million users across 42 countries worldwide.
Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.
Job Description
The primary objective of this role is to assess the needs, behaviors, and preferences of multiple customer community. This role involves working closely with various stakeholders, including enterprise community leaders, to develop strategies and initiatives that address identified issues and promote positive change. In this role you will also perform administrative tasks such as moderation, responding to community member emails, coordinating, and you will work with senior community managers on high level projects and programs. You will be supporting the day-to-day operations of a community program, fostering positive relationships with community stakeholders, and helping to achieve the goals and objectives of the broader community strategy.
Duties:
- Execute day to day tasks working within customer's online community platform.
- Presenting findings and recommendations to stakeholders through written reports, presentations, and meetings, and effectively communicating data and insights in a clear and understandable manner.
- Assisting in the development and implementation of strategies to engage community members through online forums, events, and other channels.
- Curating content for community communication channels, including newsletters, blog posts, and community announcements.
- Responding to inquiries, feedback, and concerns from community members in a timely and professional manner and helping or escalation as needed.
- Monitoring community conversations and activities to identify emerging trends, issues, or opportunities, and reporting insights to the community manager or relevant stakeholders.
- Assisting in the planning, promotion, and execution of community events, such as webinars and conferences.
- Assisting in the collection and analysis of community data, such as engagement metrics, feedback surveys, and member demographics, to track community health and inform decision-making.
- Moderating community interactions to ensure adherence to community guidelines, values, and code of conduct, and taking appropriate action to address violations or conflicts.
- Collaborating with internal teams, external stakeholders, and community leaders to support cross-functional initiatives and foster positive relationships within the community.
- Creating documentation for new tasks or updating existing documents.
- Staying informed about industry trends, best practices, and emerging technologies related to community management and engagement, and seeking opportunities for professional growth and development.
- Conduct all business in accordance with Higher Logic policies and procedures.
- All other duties as assigned.
EEO Disclosure
Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]
What We Do
Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.
Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.
