The Customer Support Specialist is responsible for helping customers use Higher Logic's software solutions through technical support and customer service via phone, chat, and case. They troubleshoot issues, document interactions in the ticketing system, maintain communication with customers, and collaborate with team members to resolve escalated issues while meeting performance metrics.

The Jr. Software Developer is responsible for building and supporting Higher Logic’s SaaS applications, engaging in coding, debugging, testing, and troubleshooting. They will maintain existing software, contribute to agile planning, participate in code reviews, and support product development by writing high-quality, scalable code.

The Integrations Support Engineer at Higher Logic is responsible for resolving complex technical integration issues, providing customer support, assisting with training and technical documentation, and collaborating with internal teams on integration configurations, all while maintaining excellent customer relations and organizational skills.

The Business Development Representative identifies and researches potential clients along with new market opportunities, engages prospects through various channels, qualifies leads, collaborates with teams, and reports sales activities. They maintain CRM records and constantly seek improvement in sales techniques.

The Account Executive is responsible for selling Higher Logic products by serving as a trusted advisor and providing thought leadership to help clients achieve their business goals. They work within an assigned territory, drive new opportunities, provide technical demonstrations, and manage sales processes accurately in Salesforce.