Advisor - Performance Measurement and Quality Management
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
Join our dynamic IT division as a Performance Measurement and Quality Management Advisor. In this pivotal role, you will lead and mature our comprehensive Performance Measurement and Quality Management programs, ensuring alignment with COBIT standards. Your expertise will drive our IT division's performance and quality to new heights, fostering a culture of continuous improvement and excellence.
Key Responsibilities:
Performance Reporting: Ensure consistency and continuity in divisional performance reporting. Collect, validate, evaluate, and disseminate enterprise and divisional goals and metrics using governance and technical tools like SharePoint, Tableau, and various data sources.
Goal and Performance Engagement: Enhance awareness and engagement around goals and performance. Manage ITS Key Drivers, KPIs, Service Quality Dashboards, and Service Level Agreements for both internal and external service providers. Support metric owners in monitoring trends, anticipating issues, and addressing underperformance.
Service Improvement Programs: Lead cross-functional Service Improvement Programs to identify and address underlying issues impacting divisional performance. Foster collaboration with key partners to exceed performance expectations.
Quality Advocacy: Champion a quality-conscious mindset throughout IT. Ensure the consistent delivery of technology solutions and services that meet divisional and enterprise quality requirements.
Continuous Improvement: Drive continuous improvement in Performance Measurement and Quality Management, balancing divisional needs with COBIT guidance.
Effective Communication: Communicate effectively at all organizational levels. Produce clear and concise written and verbal communications, visualizations, and reports to simplify complex processes and solutions.
Strategic Alignment: Collaborate with ITS senior management and enterprise performance and quality leaders to develop and mature process vision, strategy, and alignment with enterprise objectives.
Program Optimization: Work with Program Operations advisors to implement best practices and optimize programs from a performance measurement and quality management perspective.
Qualifications:
- Superior Writing Skills: Demonstrated ability to prepare written communications for diverse audiences on complex technology topics. Strong relationships within the organization to secure accurate information quickly.
- Content Generation: Ability to generate ideas for content, conduct research, and resolve questions/issues in copy.
- Technology Knowledge: Broad understanding of current and future technology trends.
- 3-5 years experience in Data Analytics, data management, performance management, quality improvement
- Bachelor's degree in business administration (BBA) or a related field like information Technology, Finance, Statistics, or Data Analytics
Benefits & PerksThe following Benefits & Perks apply to Full-Time Roles Only.We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Top Skills
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ®
At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.”
As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live.
View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude.
To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
