Advanced Cloud Engineer II (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.
As an Advanced Cloud Engineer II on our Advanced Cloud Engineering team your essential duties include but are not limited to:

• Maintain multiple customer environments.

• Act as technical escalation for NOC, Level I & II Engineers.

• Coach / Mentor NOC, Level I & II Engineers.

• Act as final escalation point for support team.

• Work 40+ hours a week.

• Update and Manage case backlog based on internal policies.

• Crisis Management - Identify any high priority issues and resolve them.

• Provide a Customer-First experience while utilizing phones and email to manage cases.

• Work cohesively with team as well as all divisions of company.

• Customer-first approach.

• Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.

• Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.

• Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.

• Contribute to technical knowledge base.

• Deliver trainings to NOC, Level I & Level II Engineers.

• Perform Escalation Management duties.

• Review cases, identify trends, and drive problem resolutions.

• Perform technical review of environments transitioning from implementation team to support team.

• Deep dive technical problems and create full resolutions to issues.

• Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.

• Be available for on-call & weekend shifts.

• Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements

• Own Root Cause Analysis on any high priority case.

Minimum Technical Qualifications:

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field

• Advanced knowledge of AD

• Active Directory and Domain Controller knowledge

• Check replication status

• Windows Server 2016 and higher management

• Group Policy

• FSMO Roles

• DNS

• Robocopy

• Excellent communication, presentation, writing, and editorial abilities.

• Excellent organizational and time management skills.

• Flexibility to work alternative days and shifts as needed

• Preferred MSP experience.

Additional Requirements:

• Support and maintain the integrity of multiple operating systems

• Knowledgeable with server back-up recovery

• File Maintenance

• Server patch management

• Proven knowledge of identifying, analyzing, and resolving system problems

• Strong skills in technical documentation

• DHCP

• Basic Networking troubleshooting skills

• NTFS Permissions

Preferred Technical Qualifications:

• Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect

• Knowledge of N-Able Patching technologies - Deployment and maintaining server patches

• Proficient with PowerShell scripting

• Strong VMware of Hypervisor Experience

• Experience working with Print Servers

USD 99,000.00 - 165,000.00 per year
Compensation:
Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 04/20/2025
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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