The Field Support Specialist position is located in our Independence, OH office. This is a hybrid role, requiring 2 days in office and 3 days at your remote location per week. This position will serve as the primary point of contact and support to all Life Line Screening teams in the field.
The primary goal is to ensure all operational requirements are met while limiting disruptions to both employees and customers. The ideal candidate will strive to build a strong working relationship with the field based employees they serve, and the vendors that support them. Aspirations to gain experience and one day move into management is a plus.
Duties and Responsibilities:
May include but is not limited to:
- Support company operations in the field and in the office
- Help team’s troubleshoot any technical issues
- Track work on required spreadsheets
- Maintain and distribute weekly reports
- Help with any site or schedule issues as needed
- Help with team travel and supply orders as needed
- Help with any equipment or fleet issues as needed
- Act as the main point of contact for the teams you support
- Cross train with other members of Field Support
- Other duties and responsibilities as identified
Minimum Qualifications:
- Customer Service and Support Experience
- Good time management skills and attention to detail
- Outstanding written and oral communication skills
- Proficient with Microsoft Windows, Excel, and Outlook
- Able to track data over time and create pivot tables, and reports
- Ability to troubleshoot and find creative solutions
- Strong team collaboration experience
- Flexibility, process focus, and proven ability to thrive in a challenging business environment.
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Top Skills
What We Do
Life Line Screening is a national provider of clinical trial and research participants, derived from mobile community-based preventive health screenings. We are an amazing story of progression and growth. Our mature national preventive screening business helps clinical trial and research companies drive medical advancement using participants from our well qualified 7.5 million customer base. For 25 years, Life Line Screening has screened over 9 million people for stroke, cardiovascular disease and other chronic illnesses. Every year, we screen 700,000 people, face-to-face, with our employee Clinicians in thousands of locations throughout the United States. From our screening business, we utilize health and demographic data of our customers to segment and pinpoint the right candidates for clinical trial and research enrollment studies. Visit us at https://www.clinicaltrials.lifelinescreening.com for more information.
Additionally, we provide in-home testing through our Detect-It brand, as well as annual wellness exams to people age 65 or older.
Our sister company, Life Line Community Healthcare is a national healthcare screening company that conducts mobile events, telehealth visits and home testing services for health plans to reach their value-based care goals. Our platform model closes HEDIS care gaps, collects member health risk data, identifies emerging health risk and improves Star ratings. We move at the speed of a health plans most pressing needs and deliver a holistic member experience that matters. Visit us at https://www.lifelinecommunityhealthcare.com for more information.
