Administrative Assistant

EASTERN TITLE DIVISION

Job Description:

Administrative Assistant – Join a Leading Title Insurance Company!

Are you an organized, detail-oriented professional looking to grow your career in a dynamic and fast-paced environment? Old Republic Title is seeking an Administrative Assistant to support our operations with a variety of essential administrative and customer service tasks.

**This position is based fully in office out of our Columbia, MD location.

ESSENTIAL FUNCTIONS:

• Answer the telephone, direct calls to proper party, offer individual voicemail and/or take messages, and greet customers.
• Sort and direct incoming mail. 
• Handle mailings for various programs and accounting reports.
• Maintain and track licenses of all agent producers (corporate and individual), both in Excel and in the ADBJV database, and make the necessary appointment/termination updates on the MD and DC SBS online system.
• Maintain and track the requests for, receipt of, and entry into ADBJV and Excel -- all Errors and Omissions insurance declaration sheets on all contracted agents.
• Maintain the appointment letter tracking system on all agent companies and all individuals, whether licensed producer agent employees or contracted licensed producers.
• Input policy information into the ADBJV system.
• Compare premiums received with payment amounts generated by ADBJV.
• Prepare Batch Edit Listing and Agency A/R statements from ADBJV.
• Correspondence to agents regarding differences in premiums calculated, including refunds or invoices.
• Contact agents directly for missing policy or policy log information.
• Prepare general correspondence for Manager.
• Take and type requests for Insured Closing Letters and maintain Insured Closing List on the computer.
• Orders supplies for office.
• Coordinate Continuing Education seminars and issue post course CE credit certificates.
• Contact post-closing representatives, or agents directly, to assist in resolving agent remittance issues.
• Assemble Agency Rate Manuals
• Monitor/control inventories, including printed and marketing material and office equipment
• Provide monthly update reports on status of agent licenses and E&Os – and informs management of potential issues.
• Maintain Contract Closer log – coordinates and shares info with national agency department regarding Maryland national agents.
• Format and distribute Agent Bulletins and Title Talk newsletter.
• Assist agents with questions regarding Starslink, including national account discount services, remittance log field clarifications, etc.
• Provide Maryland state license requirement information, upon request, to potential new agent firms/employees.
• Prepare files for offsite storage.

What We’re Looking For:

• Availability to work in-office, Monday through Friday, 9 AM – 5 PM with regular attendance required.
• Professionalism in all interactions—whether in person, over the phone, or via email.
• Strong communication skills, both written and verbal, with the ability to interact effectively at all levels.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage multiple projects efficiently.
• Proficiency in Microsoft Office Suite and Outlook.
• Flexibility to work overtime as needed and attend after-hours industry events when required.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.

#LI-MO1

The estimated pay range stated represents the typical pay range for this position or similarly employed employees or employees performing substantially similar work. Factors which may be used to determine the actual pay rate may include, but are not limited to, education, training or experience; seniority; merit and work performance; quantity or quality of production; regional differences in compensation; differences in local minimum wages, or ability and effort.

Position's Pay Range:

$21.63 - $25.00 per hour.

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer