Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
This role operates onsite at our Midtown New York office location.
We’re looking for an energetic, detail-oriented individual with superb customer service skills to spearhead our administrative team in our expanding office space. As an Administrative Assistant, you will provide comprehensive administrative support to the National Sales team from your base in the Midtown New York office.
The role requires a smart, resourceful individual who is energetic, personable, adaptable, tech-savvy, and who works well independently but thrives in a sales team environment; someone who enjoys learning, building relationships, and possesses good business acumen.
Are you up for the challenge?
Your responsibilities:
- Perform administrative duties such as phone operation, including handling telephone calls, by screening, routing, and relaying messages to appropriate departments or individuals in our global offices
- Cover the reception desk
- Pre-register and sign in guests, vendors, and service technicians in our building security system
- Escorting vendors and service technicians to appropriate locations upon arrival
- Perform administrative duties through Outlook using scheduling assist
- Provide assistance and support for Global Relay team members in daily operations, such as organizing meetings and onsite events. This includes booking meeting rooms, requesting catering and setup, and logging Zoom for participants
- Assist with staff lounge and events as required
- Assist with coordination of staff cultural and social events
- Book flight and hotel accommodations for employee travel
- Compose external correspondence with vendors in a professional and friendly matter
- Ensure that office equipment is running smoothly and arrange for equipment repairs and maintenance
- Prepare correspondence such as memos and letters to accompany shipments to customers and other Global Relay offices
- Printing and binding of materials
- Distribute incoming mail and deliveries
- Assist with stocking and cleaning of pantries and coffee machines
- Ensure meeting rooms are stocked up and tidy at all times
- Maintain inventory of office, pantry and event supplies
- Assist the Office Manager to ensure all staff and guests are adhering to our security procedures
- Various other duties as projects arise within the Administration team
Working conditions:
Shift work ranging from 8am-6pm, Monday through Friday in office.
Occasional work on early mornings, evenings, weekends and holidays may be required.
About you:
- College or Bachelor’s degree
- Minimum 2 years working in an office environment, performing administrative tasks, and providing support to coworkers
- Ability to speak and write English fluently. Bilingual in Spanish is an asset
- Possess excellent interpersonal and communication skills with excellent telephone etiquette
- Strong knowledge of MS Office Suite (Outlook, Word, Excel, and PowerPoint)
- Exceptional time-management, organizational, and prioritizing skills with great attention to detail
- Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
- Ability to exercise tact and discretion, and be entrusted with confidential information
- Good judgement to proactively and independently solve problems and make decisions
- Goal oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning
- Comfortable working under pressure in a fast-paced environment
- A friendly, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage, short-term and long-term disability insurance, and a health spending account. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k) retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
New York - Base Salary Range:
$65,000—$80,000 USD
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
What We Do
Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery.
Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare.
Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data.
Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository.
Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met
