Administration Team Leader

Job Description:

Administration Team Leader

Clapham Junction – SW11 1TT; Chelsea – SW10 9HT; South Kensington SW7 2JE; Wandsworth – SW17 7EG 

Permanent

£36,000 + Fantastic benefits

Full time – 40 hours a week

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As an Administration Team Leader, you will be managing the administration staff across 4 Bupa different clinics. This will require you to supervise and coordinate all back of house administration requirements to help ensure the smooth running of the administration teams and needs of the customer. You will also help to deliver all ‘Administrator’ duties as and when required.

You’ll help us make health happen by:

• Proactively manage issues which arise in administration matters, be that to do with the customer experience or your team.
• Act as the Centre Complaints Handler, being the first point of contact for any customer complaints and logging and responding to these in an appropriate and timely manner with the help of the Centre Manager, Health Services Manager and/or clinical colleagues.
• Manage the customer journey (prior to, during and after the appointment), responding immediately to requests accordingly to ensure a seamless customer journey
• Monitor and control all commercial impact work carried out by the administrative team. E.g. Credit card capture and un-invoiced charges
• Effective support in diary management and customer booking to maximise revenue
• Coordinate all administrators’ working patterns and annual leave to ensure the needs of the business, both front and back of house are fulfilled.
• Manage the performance of all employees within in your team by ensuring that appropriate objectives are set, appropriate behaviours are discussed, and training and development plans are in place.
• Coordinate all administrators’ working patterns and annual leave to ensure the needs of the business, both front and back of house are fulfilled

Key Skills / Qualifications needed for this role:

• Management/Supervisor/Team Leader experience ideally in clinical setting
• Experience with people management
• Experience within administration in a clinical setting
• Excellent communication skills
• Excellent time management skills – manage own workload
• Strong organisational skills
• Flexible and open to change
• IT literate – Microsoft office proficient

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Option to join dental insurance scheme at a discounted rate
• Various other benefits and online discounts
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic - Chelsea, Clinic - Clapham, Clinic - South Kensington, Clinic - Wandsworth