About Chewy Ads:
Chewy Ads is the retail media arm of Chewy, a leading online pet retailer. We provide advertisers with innovative and impactful opportunities to engage with millions of pet parents on and off the Chewy platform. Our mission is to deliver flawless, high-performance advertising solutions that help brands reach their target audiences in a significant and effective way!
Position Overview:
The Ad Operations Associate will play a key role in supporting the day-to-day operations of the Chewy Ads team. This individual will be responsible for creative management, ensuring the timely and accurate execution of creative assets and asset management. The Ad Ops Associate will also be involved in various campaign-related tasks, including reporting, billing and other operational processes that ensure campaigns run smoothly and efficiently. This is an ideal role for someone who is meticulous, organized, and passionate about pets and digital advertising.
Key Responsibilities:
Creative Management:
- Creative Approvals: Facilitate the approval process for all creative assets, ensuring they meet Chewy strict brand guidelines and compliance requirements before launch.
- Quality Control: Double-check the accuracy and format of creative assets to ensure they align with campaign objectives and are ready for deployment.
- Asset Management: Ensure all submitted creative assets are correctly submitted, organized, and tracked across campaigns.
Campaign Operations:
- Campaign Troubleshooting: Identify and resolve any operational issues that may arise during the campaign lifecycle.
- Billing and Invoicing: Coordinate with internal teams to ensure timely and accurate non-standard billing for all campaigns. Assist in tracking spend and confirming budget adherence.
Reporting & Analytics:
- Campaign Reporting: Assist Account Management with regular reports on campaign performance, ensuring they are delivered on time and with actionable insights.
- Internal Partner Communication: Communicate campaign results to relevant internal teams, ensuring alignment across departments.
Collaboration & Cross-functional Support:
- Internal Coordination: Work closely with Account Managers, Sales, and other cross-functional teams to ensure smooth campaign launches and successful outcomes.
- Client Support: Assist the team in responding to customer requests related to campaign performance, asset delivery, and troubleshooting.
- Process Improvement: Continuously assess operational processes and suggest improvements to increase efficiency and scalability.
Qualifications:
- Experience:
- 1-2 years of experience in digital advertising, ad operations, or a related field.
- Familiarity with digital advertising platforms, campaign setup, and reporting tools.
- Experience with asset management and creative workflows is a plus.
- Skills:
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Excellent attention to detail and commitment to quality control.
- Proficient in Microsoft Excel for reporting and data analysis.
- Knowledge of advertising technologies and platforms is a plus.
- Attributes:
- Customer-first approach with a focus on delivering excellent service to both internal teams and external clients.
- Strong communication skills, both verbal and written, to liaise with multiple team members.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to troubleshoot issues as they arise.
Why Chewy?
- Innovative Environment: Join a team at the forefront of retail media and digital advertising in a rapidly growing industry.
- Collaborative Culture: Work in a team-oriented environment with opportunities to learn and grow professionally.
- Impact: Contribute directly to the success of Chewy Ads, helping drive key results for clients while working with a leading brand in the pet retail industry.
#LI-Hybrid
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
