Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Accounts Receivable Specialist

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.

What you will be doing:

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer claims. Includes duties and projects assigned for the HELE L.P., OXO International, Hydro Flask, Drybar, Osprey and KAZ USA Inc. divisions. Territories include all domestic and Canadian customers, as well as, some throughout the rest of the world.

• Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items.

• Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.

• Generates cash batches in the system to facilitate the application of incoming cash receipts. Verifies the accuracy of the payments that have been keyed by the lockbox for all payments. Retrieves any payment remittance information not forwarded by the lockboxes.

• Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy. Processes customer payments received via credit card by submitting confidential information for payment through the banking system.

• Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim.

• Ensures accurate follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment.

• Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly. Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos.

• Communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.

• Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc. Maintains a clean status of accounts receivable for the company.

• Works in conjunction with the Customer Service or Sales Departments for the creation of outstanding account receivable items, billings/credit memos to correct the account receivable for any errors in those departments, or in the field.

• Processes any checks received in-house (not received through company's lockboxes) through the Remote Deposit System to ensure that outstandingly received payments are cleared, as well.

• Processes and provides reference information to outside companies requesting historical information regarding our customers.

Skills needed to be successful in this role:

• Good oral and written English communication skills.

• Able to articulate and understand persuasive writing to perform the minimum standards of their duties.

• Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues.

• Able to work in a high speed and a highly stressful environment. Able to meet multiple deadlines while ensuring minimal errors.

• Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives.

• Interpersonal skills, data entry, document control, 10 Key Touch

Minimum Qualifications:

• High School Diploma or General Equivalency Diploma

• 3+ years related experience

• Proficient with Word, Outlook, and Excel

• Typing WPM 40

• Strong experience with Acrobat

• Authorized to work in the United States on a full-time basis

Preferred Qualifications:

• Bachelors Degree in Accounting, Finance, or Business Administration

• Win Zip and VLOOKUP and ORACLE system

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status, or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.