Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London. As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. If you have experience with payment portals and collections software, that’s a huge plus!
Please note that this role is on a hybrid model- coming 3 days to the office
About The Role:
As part of the global Accounts Receivable team, your primary responsibilities will include:
- Cash Collections: Actively manage assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure.
- Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements.
- Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms.
- Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions.
- Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed.
- System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting.
- Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives.
- Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations.
- Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting.
- General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed
Social Title:
Accounts Receivable Specialist
Social Description:
Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London. As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. If you have experience with payment portals and collections software, that’s a huge plus!
Please note that this role is on a hybrid model- coming 3 days to the office
Requirements
- 2+ years of collections/account receivables experience
- Highly motivated and able to manage own workload independently and efficiently
- Proficient with Excel
- Capable of managing a variety of tasks and effectively assessing the priority and urgency of each.
- Ability to work within a global team
- Excellent spoken and written communication skills
Top Skills
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!