Account Support Executive

We are Egg. We're on a mission to make clean energy easier for everyone. We do right by our people, customers and planet – it's basically why we get up in the morning.  Across charging, solar, storage and business, our ambition is simple: inspiring a clearer path to clean energy.

This is an exciting opportunity for an aspiring sales and customer engagement professional. As an Account Executive supporting the Head of Strategic Accounts, you will be responsible for managing day-to-day activities and supporting both the sales and service teams for key strategic accounts. The candidate must have proven experience in managing Large Enterprise/Strategic accounts, and must be able to demonstrate the ability to identify, qualify and generate new business through cross selling and upselling within the account base provided.

Whilst primarily supporting the Head of Strategic Accounts, the candidate should be able to identify new business opportunities within these accounts and take ownership of smaller opportunities, ensuring seamless end-to-end management, whilst acting as a key liaison between customers and internal teams.

This role is ideal for a proactive individuals looking to deepen their experience in account management, project coordination and customer relationship development in a dynamic and growing sector.

A qualified candidate will have 2+ years of proven B2B sales experience in sales support, account management or customer service, ideally within the energy, technology or related industry and be able to demonstrate an understanding of Solar Storage and Electric Vehicle Charging solutions.

The key area is the ability to be able to build relationships within internal teams and with customers, we need an organised individual who will support the creation and ongoing management of ADP’s, stakeholder mapping and hunt within the account for additional sales opportunities. A strong individual who will focus on the sales element of the accounts and be able to filter other queries to the right team where appropriate. Experienced and professional communication skills both oral and written are a must.

You must also be able to work in a fast paced environment, set and hit deadlines in line with customers’ expectations and targets, qualification is key we expect you to have a high level of competence in this area, being able to identify opportunity and qualify this through the sales cycle.

Key AccountabilitiesGrowth

• Support the Head of Strategic Accounts in managing strategic relationships, tracking opportunities and coordinating account activities
• Identifying upsell and cross-sell opportunities with existing clients, as well as customer retention upon renewal
• Manage smaller opportunities end-to-end, including scoping, proposal creation, pricing and delivery coordination
• Supporting the development of the account management (and broader) strategy
• Good understanding of client relationships and client management
• 2+ year business development or account management experience
• Assist in preparing presentations, reports and key account plans to support strategic initiatives and business reviews

Customer Experience

• Serve as a central point of contact for both internal virtual teams and external customers to ensure effective communication and execution of deliverables
• Monitor customer needs, issues and trends, proactively identifying areas for additional support and business development
• Being responsible for managing client queries and assisting with client onboarding and regular client touchpoint calls, as well as the ownership and resolution of customer escalations and executive complaints

Team

• Collaborate with cross-functional teams (sales, service, marketing and operations) to ensure outstanding customer service and timely project delivery
• Advises the Head of Strategic Accounts on strategies concerning; partnerships and growth for key customer accounts, which may lead to future product or feature development

Cross-Functional

• Confident public speaker, able to present our story and pitch at meetings.
• Enables us to become a trusted advisor to Partners and large B2B Customers
• Maintaining an excellent understanding of all data subscription services, and developments in carbon markets and corporate climate activity with a passion for supporting the private sector transition to a low-carbon economy

Knowledge & Experience

• Self-motivated and driven to learn and grow within the role
• Ability to take ownership of projects and drive them to completion with minimal supervision
• Strong reporting and presentation skills, with excellent communication and interpersonal skills
• A pro-active, problem-solving mindset with keen attention to detail
• Adaptive and resilient in a fast-paced environment
• Proficiency in using CRM systems (e.g. HubSpot) and Microsoft Office Suite