Account Supervisor, Creator Marketing

About The Role:

This role is for a seasoned influencer engagement expert within Zeno Chicago’s digital team. This position will play a pivotal role in the continued growth of the Chicago Creator practice by driving both new business and existing client programming.  

As an Account Supervisor, Creator, you’ll be responsible for developing smart, creative influencer strategies, including both paid and earned engagement, across tiers and segments of influencers – from kids to parents, from food to family. You’ll be expected to optimize these strategies based on client objectives, consumer target, budgets and goals, and counsel clients on the ever-changing influencer landscape. In addition to being strategically sound, your thinking should be creative and fun, from a new way to engage influencers to a clever name or concept.  

In addition to strategy-building, as an Account Supervisor, Creator, you’ll be expected to drive client programming from start to finish. This will include detailed tactical timelines and plans, managing other junior staff and an analytical approach to measuring success, including familiarity with measurement tools and industry benchmarks. As with Zeno culture, you’ll be expected to jump in at every level, from influencer contract negotiations to tough client conversations. This also includes co-creating content with influencer partners by guiding them in their creative execution and copywriting. 

The ideal candidate should have a deep roster of experience and knowledge of creators across segments and social channels. This person should be an expert in the creator/influencer space and have a confident understanding of FTC and disclosure guidelines. They should have in-depth experience in communicating with creators 1:1 in both a paid and earned capacity, including what is required to engage various creators at different levels. They should also understand best practice for demonstrating the impact of a creator program, whether a direct conversion campaign or awareness/engagement. This position will also be expected to be the client-facing lead for creator programming, and should have strong client counsel and demeanor.   

Responsibilities:

• Be collaborative: Work well with colleagues at all levels, including mentoring and coaching junior staff.
• Be a self-starter: Love taking on new challenges; join an already-booming practice and partner with us to help grow it further. 
• Be “good in a room”:i.e. be a strong presenter and good under pressure. 
• Be creative: Love brainstorms and sharing new, out-of-the-box ideas. 
• Be detail-oriented: Like hashing out and staying on top of all of the details of a program, from the initial timeline to managing a team.
• Be willing to have fun: We love what we do and who we do it with, and hope you would, too.

Qualifications:

• Minimum of 5 years of experience in a client-facing digital, social or influencer role. 
• Minimum of bachelor’s degree in journalism, PR, marketing, or other related field.
• Deep experience with creator engagement across paid and earned, different tiers and segments. 
• Strong understanding of influencer and social media landscape, including recent hot button issues; fluent in consumer influencer marketing.  
• Strong problem-solving and natural leadership, with previous experience managing others or overseeing junior level staff. 
• Experience in creating social media content, whether directly or through an influencer. 
• Experience driving measurement efforts for a social, digital or influencer program, including calculating benchmarks, engagement rates and synthesizing data to demonstrate impact. 
• Experience in client counsel and client Q&A conversations. 
• Experience in numerous client presentations, with strong speaking skills. 
• Excellent time management skills and highly organized, with experience working simultaneously on multiple clients or campaigns. 
• Comfortable with Microsoft Office applications, especially PowerPoint and Excel.  




Pluses

• Previous experience working at a large or mid-size agency.
• Additional social/digital experience in content creation, social strategy or paid media. 
• Experience with top consumer brands. 
• Any experience/knowledge working with influencers in a B2B capacity. 

ABOUT US

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

ABOUT OUR BENEFITS 

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US. 

Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.