Account Success Manager

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io? 

Key responsibilities:

Leads.io is on the search for an Account Success Manager to complement our dynamic work environment. In this role, you will be responsible for building strong client relationships, driving business growth, and ensuring customer satisfaction. You’ll work closely with internal teams to optimize client success and maximize opportunities.

Your responsibilities will include:

• Expanding our customer network through individual prospecting and sales activity.
• Collaborating with the marketing team to develop effective sales prospects and maintain a prospect database.
• Identifying opportunities to increase product adoption across the existing customer base.
• Analyzing data to enhance client and campaign performance.
• Providing exceptional customer service throughout the customer lifecycle.
• Negotiating commercial terms within authorized levels.
• Representing and promoting the Leads.io brand.
• Managing the onboarding process for new clients, including account setup and orientation.
• Serving as the primary point of contact for new accounts, ensuring a smooth transition and ongoing client satisfaction.

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across thirteen offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.

Your qualifications

• Experience in account management or sales is essential, with a background in digital marketing as a strong advantage. Proficiency in telephone sales is also highly beneficial.
• Bilingual in French or Spanish and a good level of English.
• Empathy and strong communication skills to build trust and transparency;
• Skilled in negotiation, capable of balancing client needs with company objectives.
• Proactive and organised, always looking to improve client satisfaction and streamline processes.
• Driven to grow accounts through strategic, win-win approaches.
  

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team! If you have any questions, feel free to reach out to [email protected]. 

What’s in it for you?

• €25.000 - €30.000
• 22 holidays per year + 1 day off on your birthday
• Hybrid working
• An open and inclusive culture that fosters personal growth and initiative
• Health insurance where you will be fully covered, with the option to add family members
• Flexible remuneration card for meals, transport, kindergarten and professional development, allowing you to choose the benefits that best suit your needs in order to save on personal taxes
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost + access to Wellhub that offers access to a variety of gyms and wellness activities
• Access to Babel to learn up to 14 different languages

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!