Account Success Manager

About Palmstreet

Palmstreet is the #1 live shopping platform for rare plants, handmade crafts, & unique goods. Founded in 2020 by Instagram and Apple veterans, Palmstreet began as a plant identification app and quickly evolved into a trailblazer in live shopping, beginning with plant sellers. Fueled by a passionate, plant-loving community, we rapidly expanded into new categories to better serve our fast-growing audience.

Our vision is to become the “World’s Online Main Street,” bringing the charm of in-person shopping to engaging, social online experiences. Backed by top Silicon Valley VCs and powered by a nimble, empathetic team, we’ve grown our GMV by 500x in the last 18 months.

As we continue shaping the future of social commerce, we’re looking for talented individuals who are excited to grow with us and join our mission.

The Opportunity:

Palmstreet is looking to hire an Account Success Manager that is passionate about helping committed sellers to grow on our LIVE shopping platform. You will be responsible for answering questions dedicated sellers on the platform may have about their Palmstreet accounts, inform them of platform promotions/updates, provide tips to grow their business on our platform, and work with our Account Success Team to trouble shoot issues.

Responsibilities:

• Work as the direct point-of-contact for sellers in the Palmstreet Foundation Program.

• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner.

• Call sellers on a weekly basis to learn about their business and collect feedback for the platform.

• Work with the Seller Onboarding team to refine training materials presented to new sellers.

• Continuously learn and adapt to new product knowledge to provide the highest level of service.

• Perform other duties or projects as assigned.

• Occasionally travel throughout the year to connect with team members and sellers at tradeshows or events.

Qualifications:

• 2-3 years of experience as an account success manager.

• 2-3 years of professional experience working with external partners or clients.

• Team player who works well with others.

• Courteous and detailed written communication skills.

• Flexibility and understanding of the fast-paced environment we work in.

• Strong learning ability and self-starting attitude.

• Determined problem solver with the ability to manage multiple tasks at hand.

• Excellent technical skills - phone app technical skills are vital in this role.

• Knowledge of the tech or startup space.

• Experience working in account success roles for e-commerce platforms.

• Management experience in a past role at another tech company is an added bonus

Your Location:

• Location: Anywhere in the US, San Francisco Bay Area preferred

Compensation:

$90,000 - $135,000 USD

In addition to base salary, the compensation for this role includes:

• Equity Incentive Plan

• Generous health insurance contribution (for you & dependents)

• Dental & vision insurance

• Life insurance

• 12 paid holidays + Paid Time Off (PTO) + Paid Sick Days

• 401(k) plan with company matching

• Remote Work Expense reimbursement

• Work From Home Setup and Learning & Development stipend

• Palmstreet credit

Why Join Us?

• Shape the future of live shopping: Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms for sellers and buyers alike.

• Collaborate with industry pioneers: Work alongside a nimble, innovative team, backed by some of the most prestigious VCs in Silicon Valley, with opportunities to influence the product direction.

• Solving complex challenges: You'll take on complex problems that others haven't yet been able to solve, driving innovation and pushing boundaries in your work.

• Thrive in a flat, startup environment: Take full ownership of your projects while working alongside a supportive team that values collaboration and mutual respect.

Our Commitment to Diversity and Inclusion

Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.

For roles in Canada, we also comply with the Employment Equity Act.

Application Process

We’re excited to review your application! If your experience aligns with what we’re looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process.

While we try our best to respond to everyone, the high volume of applications may mean we’re unable to provide individual updates if we decide not to move forward.

To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers.