Account Success Manager

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io?

Key Responsibilities

Leads.io is on the search for a Account Success Manager to complement our dynamic work environment. As an Account Success Manager at Leads.io your main role will be to nurture and maintain strong relationships amongst our varied calibre of client base within a multitude of different industries. You will work closely with a portfolio of key client accounts whilst providing exceptional customer service to non-managed accounts. Your day will be varied, from optimising client accounts to working with various departments to foster mutual commercial growth.

For this role, it's required to commute to our office in Market Harborough twice per month, as that's where the team is based.

Other responsibilities are:

• Building and maintaining strong relationships with clients
• Driving account expansion and increasing the lifetime value of our existing client base by identifying growth opportunities specific to their business goals
• Identifying opportunities for upselling or cross-selling of our services
• Resolving any issues or concerns raised by clients
• Identifying blockers affecting client conversions from lead receipt to sale and providing support to drive an increase on their ROI
• Understanding conversion metrics and educating our partner base with speed to lead, contact strategy, sales, and follow-ups.
• Providing regular updates and reports to clients on account performance and progress
• Monitoring market trends and competitor activity relevant to clients
• Collecting payments where required and resolving any discrepancies
• Collaborating with internal departments to deliver on client expectations
• Taking part in new and existing projects

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across eleven offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.

Your qualifications

• Proven experience in Account Management and / or Sales
• Track record of revenue growth, expansion and retention
• Commercial acumen with a growth mind-set
• A passion for building and nurturing client relationships
• A natural talent to thrive in a fast paced work environment, multi-tasking a number of different processes
• Experience in debt management and payment collection

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team! If you have any questions, feel free to reach out to [email protected].

What’s in it for you?

• £24.5K - £26K annually
• 25 holidays per year
• Hybrid working
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Health insurance
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!