Account Success Manager, LGS Demand, Americas

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

This is a strategic role within Sabre LGS (Lodging, Ground & Sea) organization responsible for elaborating on data-centric market analysis to generate demand for our portfolio of solutions which include: hotel, cars, ground, and rail segments and other ancillary products.

The lodging segment is a key focus area at Sabre and is one of the six growth areas identified across the company. The role will work closely with our commercial teams to increase sales within North and Latin America.  We’re building the leading B2B Lodging Platform. Our customers and partners are the biggest names in travel around the world; together, we make travel happen. At Sabre we offer excellent benefits, provide development opportunities, and support strong network of interest groups, communities of practice, and resource groups to foster diversity, inclusivity, and growth.

Role and Responsibilities

This role bridges the gap between customer success and technical business development, focusing on leveraging technology and data to drive value for our agency partners and grow CSL and car transaction volume. You will work closely with executives of leading travel management companies (TMCs), online booking tools (OBTs), and other travel agencies, identifying and solving customer challenges to unlock business potential. Success will require collaboration across internal teams, particularly Sales, Product, Supply, and Delivery in North and Latin America.

The ideal candidate will combine a strong commercial understanding of the travel ecosystem with technical aptitude, using data-driven insights to deliver actionable solutions. You will advocate for customer needs within the company while driving adoption of our solutions, exceeding business targets, and shaping the future roadmap of our offerings. Your ability to align customer goals with our strategic objectives will position Sabre as a trusted advisor and partner.

Key responsibilities:  

• Develop and execute data-driven account improvement plans for agency partners, focusing on maximizing CSL and car transactions and revenue.

• Act as a trusted advisor to agency customers by identifying pain points and designing tailored solutions using Sabre’s technology and product suite.

• Collaborate with Sales and Marketing to develop and implement go-to-market strategies that achieve and exceed revenue targets.

• Serve as the voice of the customer to influence product development, working closely with Product to prioritize enhancements and future innovations.

• Use self-service data repositories to analyze customer performance, identify growth opportunities, and provide actionable insights.

• Drive adoption of new product enhancements, ensuring a seamless onboarding experience and measurable business impact.

• Build and maintain relationships with agency partners, focusing on strategic collaboration with product, technology, and operational teams.

• Understand market dynamics and emerging trends in travel distribution to guide customer strategies and grow Sabre’s market share.

• Partner with cross-functional teams to design, operationalize, and scale customer value propositions for new and existing solutions.

Qualifications

• Strong domain experience preferred in travel distribution, travel supplier management, or lodging revenue management industry.  

• Thorough understanding of Sabre’s data and technology solutions being used in the travel ecosystem with good knowledge of data flow and parameters important for APIs. 

• Experience in leading projects in technical sales, sales enablement or solution consulting, preferably in travel or lodging solutions and services.    

• Understanding of Online Booking Tools in the travel industry as well as knowledge of building detailed product requirements, agency set up, back office and reporting needs

• Experience working in a large, matrixed, commercial organization

• Demonstrated success in achieving business targets through plan delivery 

• Proven business analytical skills collating, manipulating, and synthesizing business data.

• Exceptional collaboration, communications skills, and executive presence.

• Inherent curiosity and self-starter attitude to explore and pursuit opportunities

Skills:

• Customer Success, Senior Relationship Management & Executive presence, Business Development, Business Analysis, Account Management Technology, Distribution, Travel, Hospitality, Online Booking Tools

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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