A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Maintains existing accounts and processes new account applications. Ensures customer data is accurate and in-line with data governance standards.
Major Tasks, Responsibilities, and Key Accountabilities
- Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
- Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
- Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
- Processes customer credit applications.
- Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
- Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
- Maintains quality and departmental metrics.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
Preferred Qualifications
- 1+ years of work experience in a related role
- Customer service experience required.
- MS Excel
- Detail oriented
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Top Skills
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers.
For more information about White Cap, visit about.whitecap.com
