About the job
Celebrating 40 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.
Our Culture
At Rewards Network, you will find a passionate and diverse group of professionals who enjoy working collaboratively, solving problems, and taking ownership of not only their careers and success but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.
Job Overview
Operations Support Specialist will be responsible for executing the back-office processes that support the sales and servicing team maintain their account portfolios. This person will maintain the quality of our active merchant base through proactive monitoring to ensure compliance with network quality standards and performing account updates for our sales and servicing teams as needed.
What you’ll bring to the table: (Responsibilities)
• Case Queue Management: Actively work a case queue to support the sales and servicing team manage a book of business
• Proactive Monitoring and Review: Review audit reports to identify and take action on inactive or non-compliant accounts. Example reports include salesforce reports that identify potential temp stops, closed restaurants, accounts in good standing that should be brought back live.
• Enforce Network Quality Standards: Enforce clear criteria for temporary stops, account deletions, changes in operating days, and account reactivation.
• Process Improvement: Provide feedback on process guides and suggest improvements that enhance back-office process efficiency.
• Internal Collaboration: Work closely with cross-functional teams including sales and servicing team members, sales operations, and the broader merchant operations teams.
Do you have the right mix of ingredients: (Requirements)
- High School diploma or equivalent education.
- 1 – 3 years of experience in an administrative, operations, or client services role
- Banking or credit card processing industry background is preferred but not required
- College degree in business or related field a plus
- Strong attention to detail and organizational skills
- Strong interpersonal, verbal, and written communication skills
- Working knowledge of Microsoft Office Tools (Excel, Word, and Outlook), Salesforce Lightening
- Thrive in fast paced and evolving work environment.
- Exhibit an established track record of delivering results on time.
- Responsive to the needs of the department and can tackle various responsibilities.
- High regard for industry compliance and maintaining and safeguarding confidential information.
What You'll Love About Us:
Comprehensive benefits package, which includes:
- Competitive Paid Time Off and company holidays
- Generous dining reimbursement when you dine with our restaurant clients
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free
- Dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
- Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Top Skills
What We Do
For over 30 years, Rewards Network has powered the leading dining rewards programs in the United States. Thousands of restaurants benefit from the financial and marketing services provided by the company, which include the provision of capital and numerous promotional programs via email, mobile and social media.
Why Work With Us
Leveraging data and technology, we will become an essential partner to local restaurants—helping them grow by delivering diners, access to capital, and unique market intelligence. And they will only pay us when we send them business.
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